Selena Mullis
Byron,GA
Summary
Innovative Manager with seasoned years of industry experience managing sale and retail operations, office flow, staff, and customer service to attain strategic business goals. Expertise in operations and office management, retail operations, and staffing. Effective leader who can build, recruit, coach, mentor, and develop high-performance teams. Offers outstanding strengths in leadership and operations management, follow-through on critical company goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Progressive Casualty Insurance
Remote
02.2022 - 02.2024
- Enhanced client satisfaction and sales by fostering positive customer relationships and delivering pragmatic solutions.
Administrative Assistant
Preston Geotechnical
Macon, GA
09.2017 - 12.2019
- Handled scheduling, workload allocation, and dispatched technicians to conduct service calls and resolve customer issues.
Sales Specialist
Victoria's Secret
Macon, GA
12.2015 - 10.2018
- Championed customer service excellence by addressing customer concerns and providing product solutions tailored to their needs.
Store Manager
Soma Intimates
Macon, GA
09.2014 - 12.2015
- Bolstered sales growth and constantly achieved performance goals by innovating sales strategies and training sales associates.
Store Manager
Victoria's Secret
Macon, GA
09.2008 - 09.2014
- Supervised 80+ employees, sales, staff training, and business operations, significantly improved sales and staff performance.
Education
Associate of Science - Logistics Management
Georgia Military College
Skills
- Operations Management Store Management Retail Operations & Retail Management Customer Service
- Excellence Marketing Plans Loss Prevention Performance Improvement Guest Service Product Presentation Regulations &
- Policies Compliance Payroll & Budgets Bookkeeping Administrative Support Reporting P&L Logistics Accounting Filing
- Scheduling Recruiting Customer Relationship Management Strategic Leadership & People Management
- Technical Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Timeline
Customer Service Representative
Progressive Casualty Insurance
02.2022 - 02.2024
Administrative Assistant
Preston Geotechnical
09.2017 - 12.2019
Sales Specialist
Victoria's Secret
12.2015 - 10.2018
Store Manager
Soma Intimates
09.2014 - 12.2015
Store Manager
Victoria's Secret
09.2008 - 09.2014
Associate of Science - Logistics Management
Georgia Military College
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