Selena Ordonez
Hemet,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Beverage Server
Soboba Casino
05.2024 - Current
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
Forklift Operator
Amazon
11.2023 - 03.2024
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
Shift Lead Supervisor
Rubio's Coastal Grill
08.2023 - 11.2023
- Leading the team
- Counting money drawers and safes
- Handling promotions
- Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
- Ensured all daily operations were in compliance with safety standards and regulations.
- Assigned tasks to employees based on their abilities, skill levels, and experience.
- Resolved customer complaints efficiently by providing timely solutions or escalating the issue as needed.
Department Manager
McDonald's
12.2019 - 04.2023
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Decant Team Member
Amazon
01.2023 - 07.2023
- Stacked balanced and safe pallets for secure movement between warehouse stations.
- Applied bottle labels with precision to maintain consistency across bottling line.
- Inspected products visually to identify inaccuracies, product flows and presence of sediments.
Education
High School Diploma -
Mountain Heights Academy
06.2019
Skills
- Production and Processing
- Material Loading
- Storage Organization
- Safety Protocols
- Promotional Planning
- Operations Management
- Customer Service Management
- Cleanliness and sanitation
- Strong Communication Skills
- Patience and Empathy
- Money Handling
- Responsible Alcohol Service
- Cocktail preparation
Timeline
Beverage Server
Soboba Casino
05.2024 - Current
Forklift Operator
Amazon
11.2023 - 03.2024
Shift Lead Supervisor
Rubio's Coastal Grill
08.2023 - 11.2023
Decant Team Member
Amazon
01.2023 - 07.2023
Department Manager
McDonald's
12.2019 - 04.2023
High School Diploma -
Mountain Heights Academy