Selena Patterson
Conroe,TX
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative
Conns Home Plus
Conroe, TX
02.2024 - Current
- Reviewed monthly performance against targets set by management team.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Negotiated pricing contracts with customers to maximize profits.
- Coordinated with other departments to ensure timely delivery of orders.
- Performed market research to identify potential sales opportunities.
- Generated new sales leads through cold calling and networking activities.
Customer and Dispatching Service Representative
FIS Global
REMOTE, REMOTE
01.2023 - 11.2023
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Evaluated new technologies that could be used for better detection of potential frauds.
- Monitored suspicious transactions in order to detect any irregularities or discrepancies.
- Communicated with internal departments on any changes in customer accounts.
- Ensured timely processing of payments received from customers via mail or electronic transfer.
AI Content Writer
remotasks
Remote, Remote
02.2022 - 12.2022
- Planned writing project stages and outlines and organized output to improve workflow.
- Wrote fiction prose, short stories, personal essays or descriptive analyses.
- Collaborated with writing team to develop scripts and advertising concepts.
- Presented ideas and storyboards to clients.
- Created product names and wrote taglines for packaging and promotional materials.
Education
High School Diploma -
ISchool Virtual Academy of Texas
Lewisville, TX05-2023
Skills
- Sales Development
- Sales closing
- Cold-calling
- Contract Negotiations
- Customer Service
- Product and service knowledge
- Microsoft Word
- Microsoft Office
- Call Center Experience
- Escalation Management
- CRM Software experience
- Clerical Support
- Data Management
Certification
- Google Analytic Certification
- Graphic Design Certification
- Real Estate License
Languages
English
Native/ Bilingual
Timeline
Sales Representative
Conns Home Plus
02.2024 - Current
Customer and Dispatching Service Representative
FIS Global
01.2023 - 11.2023
AI Content Writer
remotasks
02.2022 - 12.2022
High School Diploma -
ISchool Virtual Academy of Texas
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