Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selena Perkins

Flint

Summary

Skilled in insurance verification and committed to quality care, enhancing patient experiences through active listening and effective communication.

Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

10
10
years of professional experience

Work History

Patient Access Representative

Mclaren Flint Hospital
07.2021 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Server

Black Rock
12.2022 - 04.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Office Manager

Anytime Fitness
03.2015 - 06.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

High School Diploma -

Flushing High School
Flushing, MI
05-2014

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration

Timeline

Server

Black Rock
12.2022 - 04.2023

Patient Access Representative

Mclaren Flint Hospital
07.2021 - Current

Office Manager

Anytime Fitness
03.2015 - 06.2021

High School Diploma -

Flushing High School

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Selena Perkins