Selena Reyes
Ballwin,MO
Summary
I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to help keep things running smoothly. Great with customer service and making sure the customer gets exactly what they need.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Jimmy John's
Chesterfield, MO
12.2021 - Current
- Sliced and prepped what was needed daily to aide to the success of the next shift coming in.
- Provided training to new employees on various tasks throughout the store.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Opened and/or closed the store when needed.
- Assisted in helping customers with catering orders.
- Prepared staff work schedules and assigned team members to specific duties.
Sales Lead Manager
Journeys Shoes
City of Saint Peters, MO
06.2018 - 09.2019
- Directed and coordinated products, services and sales activities.
- Ensured that all team members adhered to established processes and procedures.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Provided a unique shopping experience to each and every customer to ensure they received the product they were looking for, if not more.
- Resolved customer complaints quickly while maintaining high standards of service excellence.
- Coached, developed and motivated team to achieve revenue goals.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Stocked and organized the back room, including unpacking weekly shipments and ensuring the product followed the order by stock number.
- Monitored daily, weekly, and monthly performance metrics to ensure targets were met.
- Managed a team of 10+ sales representatives in a fast-paced environment.
Hairstylist
Salon Lofts
Chesterfield, MO
10.2018 - 02.2022
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Recommended hair styles to compliment clients' facial features and coloring.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Developed relationships with new clients through referrals from existing customers.
- Educated clients on proper home hair care maintenance techniques.
- Assisted other stylists with busy periods in the salon.
Production Trainer
Steak N Shake
Eureka, MO
05.2015 - 08.2017
- Explained goals and expectations required of trainees.
- Adapted teaching methods according to individual learning styles.
- Monitored the progress of trainees throughout their training period.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Instructed new team members on correct procedures for operations.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
Education
Cosmetology All License - Cosmetology
Grabber School of Hair Design
St Louis, MO06-2015
High School Diploma -
Eureka High School
Eureka, MO05-2014
Skills
- Store Organization
- Stock Management
- Customer Relations
- Team Building and Leadership
References
References available upon request.
Timeline
Assistant Store Manager
Jimmy John's
12.2021 - Current
Hairstylist
Salon Lofts
10.2018 - 02.2022
Sales Lead Manager
Journeys Shoes
06.2018 - 09.2019
Production Trainer
Steak N Shake
05.2015 - 08.2017
Cosmetology All License - Cosmetology
Grabber School of Hair Design
High School Diploma -
Eureka High School
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