Selena Reyes Baltazar
Freehold,NJ
Summary
Driven by a results-focused approach, I excelled as a Banquet Server at The American Hotel Banquet Room, enhancing customer satisfaction through adaptive problem-solving and clear communication. Leveraging bilingual proficiency and hospitality service expertise, I consistently delivered exceptional service, evidenced by a track record of resolving guest complaints efficiently and fostering repeat business. Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Banquet Server position. Ready to help team achieve company goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Banquet Server
The American Hotel Banquet Room
05.2024 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Adhered to all health and safety regulations while serving food and beverages.
- Maintained cleanliness and organization of service area, ensuring welcoming environment for guests.
- Collaborated effectively with kitchen staff to ensure timely delivery of courses to guests.
- Assisted in post-event breakdown and cleanup, ensuring venues were promptly returned to their original state.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Banquet Server
Raddison Hotel
08.2024 - Current
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Set up banquet tables and chairs based on event requirements.
- Answered guest questions about event plans and food service choices.
- Adhered to all health and safety regulations while serving food and beverages.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
Restaurant Server
Raddison Hotel
08.2024 - Current
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
Babysitter
Cristina Elkhatib
11.2022 - Current
- Played games, worked on puzzles, and read books to young children.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Adapted activities to meet varying needs and interests of children under care.
- Facilitated creative play and crafts to stimulate imagination and fine motor skills.
- Developed system for efficiently managing daily routines, reducing morning stress.
Daycare Assistant Teacher
Lightbridge Academy
12.2020 - 03.2024
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved communication between parents and staff by providing regular updates on student progress and upcoming events.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Organized and supervised large and small group activities.
- Developed innovative activities to engage young children in learning process.
- Communicated regularly with parents about daily activities and behaviors.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
Associate of Science - Hospitality Administration And Management
Brookdale Community College
Lincroft, NJ05.2025
High School Diploma -
Freehold Borough High School
Freehold, NJ06.2021
Skills
- Proper food handling
- Customer service focus
- Safe Food Handling
- Customer Service
- Punctual and Reliable
- Strong teamwork
- Cash Handling
- Adaptive Problem Solving
- Team Collaboration
- Clear Communication
- Hospitality service expertise
- Flexible Schedule
- Food station setup
- FLUENT IN SPANISH AND ENGLISH
- Food Running
- Silverware Polishing
- Familiarity with POS systems
Additional Information
I have a certificate as a model at Barbizon Modeling and Acting School.
Beach
On my free time I like going to the beach either with friends or by myself. The beach makes me relax and comfortable.
Drawings
On my free time I like to get distracted with drawings and improving.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Banquet Server
Raddison Hotel
08.2024 - Current
Restaurant Server
Raddison Hotel
08.2024 - Current
Banquet Server
The American Hotel Banquet Room
05.2024 - Current
Babysitter
Cristina Elkhatib
11.2022 - Current
Daycare Assistant Teacher
Lightbridge Academy
12.2020 - 03.2024
Associate of Science - Hospitality Administration And Management
Brookdale Community College
High School Diploma -
Freehold Borough High School
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