Selena Rodriguez
Reno,NV
Summary
Performance-driven in any given situation. Proactive and well-organized at meeting and exceeding targets with strategic approaches. Customer-oriented, strategic-thinking, multi-tasking and self-motivated leader and revealing customer needs to deliver solutions. Organized Operations Coordinator with experience performing project management, team leading, and scheduling duties. Looking to bring excellent database management and program designing and development talents to a new company.
Overview
6
6
years of professional experience
Work History
Operations Coordinator
Wells Fargo
Reno, NV
10.2023 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Developed strategies for streamlining workflow processes.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Assisted with the organization and execution of operational processes.
- Established performance metrics to evaluate operational efficiency and guide team objectives.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Delegated work to staff, setting priorities and goals.
- Implemented customer service standards that increased client satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensure all operations are running according to prevent the risk of any kind.
Accounts Receivable Clerk
Corwin GMC Buick Cadillac
Reno, NV
03.2022 - 10.2023
- Handled accounts payable and receivable, including invoicing and payment processing.
- Investigated any discrepancies between invoices and purchase orders prior to processing payments.
- Reconciled daily cash receipts with bank deposits.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Prepared monthly statements for accounts receivable operations.
- Responsible for entering customer payments into the accounting software system.
- Analyzed customer account information to identify discrepancies or trends in payment history.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Received and recorded cash, checks and transfers.
- Issued monthly statements to clients and followed up on outstanding payments.
Cash Vault Teller
Moneytree
Sparks, NV
12.2018 - 03.2022
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Assisted with administrative tasks, including filing, answering phones, and reviewing the previous day's paperwork.
- Offered to take on additional shifts during holidays, and other busy periods, to alleviate staffing shortages.
- Established new accounts and created memberships, resulting in increased loans and check-cashing revenue.
- Helped customers open loans, cash checks, and send money transfers.
- Remained composed and professional, even in high-stress situations.
- Reduced errors to achieve excellent scores for the frequent branch audits.
- Maintained optimal financial controls by securing funds, and making accurate transactions.
EOB/PAYMENT REVIEW ANALYST
Saint Mary's Medical Center
RENO, NV
04.2020 - 04.2021
- Forwarded claims to the collector department after a careful review of the claim, if there were any outstanding balances per the insurance.
- Assessed customer credit files regularly to review receivables.
- Compiled detailed reports summarizing the results of review analysis.
- Collaborated with other departments to ensure accuracy of reviews collected.
- Conducted credit reviews on corporations to assess financial conditions.
- Analyzed customer data to recommend changes in policies, processes, or products.
Education
Incline High School
Incline Village, NV06.2014
Skills
- Quality assurance and control
- Empathy development
- Cash management
- Maintaining database
- Credit card payment processing
- File and records searching
- Database maintenance
Timeline
Operations Coordinator
Wells Fargo
10.2023 - Current
Accounts Receivable Clerk
Corwin GMC Buick Cadillac
03.2022 - 10.2023
EOB/PAYMENT REVIEW ANALYST
Saint Mary's Medical Center
04.2020 - 04.2021
Cash Vault Teller
Moneytree
12.2018 - 03.2022
Incline High School