Selena Saint Hilaire
Hollywood,FL
Summary
Highly organized and detail-oriented Personal Assistant with 5+ years of experience. Proven ability to manage schedules, handle confidential information, plan travel, and streamline administrative operations. Committed to ensuring smooth day-to-day functions with discretion and professionalism.
Overview
9
9
years of professional experience
Work History
Lead Passenger Service Agent
Swissport
Fort Lauderdale, FL
01.2021 - 03.2025
- Lead a team of passenger service agents in providing high-quality customer service.
- Oversaw passenger check-in, boarding, and baggage-handling processes.
- Ensured compliance with airline regulations and security procedures.
- Resolved customer complaints and inquiries in a timely and professional manner.
- Trained and mentored new team members to ensure consistent service standards.
- Collaborated with other departments to coordinate efficient airport operations.
Customer Service Rep.
Teleperformance
North Lauderhill, FL
01.2018 - 12.2020
- Handled and responded to all inbound and outbound customer inquiries.
- Provided excellent customer service through active listening.
- Worked with confidential customer information and treated it sensitively.
- Aimed to resolve issues on the first call by being proactive, patient, empathetic, and understanding.
- Appropriately communicated with customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
P.O.S (Cashier)
Kohl's
Hollywood, FL
04.2016 - 06.2018
- Processed customers' purchases accurately and efficiently.
- Maintain a neat, clean, and organized register area.
- Made public store announcements as needed.
- Opened and closed registers while responsibly handling cash.
- Requested customers for credit registration.
Education
Full Specialist -
Hollywood Institute
Hollywood, FL06.2025
Associate Of Arts -
Broward College
06.2018
Skills
- Strong Written and Verbal Communication
- Detail-oriented
- Problem-solving
- Customer service
- Management
- Leadership
- Team management
- Microsoft Office and Google Suite
- Budgeting and Expense Reporting
- Project and Task Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Creole
Native or Bilingual
Spanish
Limited Working
Timeline
Lead Passenger Service Agent
Swissport
01.2021 - 03.2025
Customer Service Rep.
Teleperformance
01.2018 - 12.2020
P.O.S (Cashier)
Kohl's
04.2016 - 06.2018
Full Specialist -
Hollywood Institute
Associate Of Arts -
Broward College