Selena Saldaña
Tulare,CA
Summary
Proven to excel in high-pressure environments, I leveraged in Spanish fluency and customer service prowess at Colima Mexican Restaurant to enhance guest satisfaction significantly. Adeptness in multitasking and strong problem-solving skills have consistently improved team collaboration and operational efficiency, marking me as a dynamic asset to any customer-focused team.
Overview
2
2
years of professional experience
Work History
Host
Colima Mexican Restaurant
01.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Counselor Co-Op
Tulare Joint Union High School District
08.2022 - 06.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Enhanced internal communication by distributing memos, announcements, and newsletters in timely manner.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Contributed to a welcoming office atmosphere by assisting visitors upon arrival and directing them as needed.
- Assisted colleagues with various administrative tasks during peak times or absences for seamless continuation of daily operations.
Education
Bachelor of Science - Criminology
California State University - Fresno
Fresno, CA2027
High School Diploma -
Tulare Western High School
Tulare, CA06.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Strong Problem Solver
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
Timeline
Host
Colima Mexican Restaurant
01.2024 - Current
Counselor Co-Op
Tulare Joint Union High School District
08.2022 - 06.2023
Bachelor of Science - Criminology
California State University - Fresno
High School Diploma -
Tulare Western High School
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