Selena Tavarez
Hollywood
Summary
Experienced customer service representative known for strong communication skills and attention to detail. Demonstrated success in resolving customer issues and enhancing client relations, ready to drive positive outcomes in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Siesta
Dania Beach
02.2024 - 01.2025
- Managed high call volumes while ensuring professionalism and courtesy.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Supported customers with inquiries and product information to enhance satisfaction.
- Resolved customer complaints using effective communication techniques to ensure positive outcomes.
- Processed orders and returns using freight companies, FedEx, UPS, and USPS.
Medical Receptionist
Vital MD
Weston
03.2023 - 11.2023
- Welcomed patients and visitors to create a friendly atmosphere at medical facility.
- Scheduled appointments efficiently using electronic health record system.
- Verified patient insurance information and accurately collected co-payments.
- Coordinated office phone operations by checking voicemail, returning calls, and directing messages to appropriate staff.
- Gathered patient history and processed blood and urine samples to support diagnostic testing.
- Scheduled and followed up on patient appointments, ensuring timely care.
Customer Service Representative
AVCC
Davie
09.2022 - 01.2023
- Established welcoming atmosphere by greeting clients and pets upon arrival.
- Processed client payments and managed cash register transactions with accuracy.
- Conducted follow-ups with clients post-visit to ensure satisfaction with services.
- Assisted veterinarians in patient intake and preparation for examinations.
- Educated clients on available pet care services and health products.
- Managed phone calls from pet owners, addressing inquiries and effectively relaying messages to veterinarians.
Seasonal Worker
Walmart
Sebastian
06.2022 - 07.2022
- Stocked shelves with merchandise, optimizing inventory levels and enhancing store presentation.
- Operated cash registers, processing transactions efficiently and accurately.
- Maintained cleanliness of sales floor and backroom areas to comply with safety standards.
- Participated in seasonal promotions by effectively setting up displays and signage.
- Assisted shoppers in locating items, enhancing overall customer satisfaction.
- Sorted merchandise into appropriate departments for display, improving organization and accessibility.
Pharmacy Technician
Walgreens
Hayward
01.2022 - 03.2022
- Accurately processed prescriptions to meet diverse patient needs.
- Educated customers on proper medication usage and potential side effects.
- Supported pharmacists in managing medication inventory and ensuring accurate stock levels.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses to ensure patient safety.
- Entered patient profiles, billing information, and prescription orders into pharmacy software system to maintain accurate records.
Assistant Manager
Grant Printing
Hollywood
05.2017 - 10.2021
- Monitored inventory levels and ordered supplies, maintaining workflow continuity.
- Conducted quality checks on printed materials, ensuring accuracy and consistency in final outputs.
- Performed routine maintenance on machines to sustain optimal performance.
- Verified ink specifications, adjusted ink flow, and changed inks on presses.
- Troubleshot mechanical issues with printing press components, minimizing downtime and maintaining production schedules.
Education
High School Diploma -
West Park High School
West Park, FLSkills
- Customer support and complaint resolution
- Appointment scheduling and insurance verification
- Order processing and data entry
- Cash handling and time management
- Client relations and engagement
Certification
Basic Life Support
Timeline
Customer Service Representative
Siesta
02.2024 - 01.2025
Medical Receptionist
Vital MD
03.2023 - 11.2023
Customer Service Representative
AVCC
09.2022 - 01.2023
Seasonal Worker
Walmart
06.2022 - 07.2022
Pharmacy Technician
Walgreens
01.2022 - 03.2022
Assistant Manager
Grant Printing
05.2017 - 10.2021
High School Diploma -
West Park High School