Raylene E. Tetu
Lampasas,TX
Summary
Guest Services Specialist with 30+ years of experience delivering exceptional customer service and leading diverse teams across service-focused industries. Proven expertise in sales, guest relations, and conflict resolution, with a strong ability to de-escalate challenging situations and build lasting client relationships. Recognized for outstanding communication, professionalism with high-profile guests, and an emotionally intelligent, compassionate approach that enhances both the guest experience and team collaboration.
Overview
23
23
years of professional experience
Work History
Owner/Operator
Tetu's Island Wide Shopping and Delivery
Multi State
02.2019 - Current
- Maintain high satisfaction ratings by completing orders quickly and accurately. Thus maintaining a 95% repeat and referral
- Review customer orders closely, ensuring all items are located and delivered efficiently.
- Memorize store layouts to fulfill orders using the most efficient routes.
- Create accurate estimates for customers using knowledge of store pricing.
- Consistently meet deadlines and quality goals, ensuring timely and accurate service.
Supervisor
Texas Meltdown Restaurant
Copperas Cove, TX
07.2025 - 05.2026
- Oversaw daily operations, focusing on maintaining food quality, providing excellent customer service, controlling costs, and leading staff inline with health department regulations.
- Improved performance management by motivating staff, providing feedback, and handling proper disciplinary actions.
- Oversaw and managed inventory to ensure freshness and prevent shortages or overstocking.
- Accurately process cash, credit, and debit transactions at the point of sale.
Customer Service
Mercedes Benz Collections Agent
Copperas Cove, TX
11.2024 - 06.2025
- Provide exceptional customer support, guiding customers through solutions with compassion and professionalism.
- Maintain thorough understanding of products and policies to assist customers effectively.
- Accurately document customer interactions, ensuring seamless communication and follow-up.
- Responsible for meeting metrics, continuously seeking opportunities to improve customer experience.
Supervisor of Guest Relations
Mountain View Grand Resort and Spa
Whitefield, NH
08.2021 - 12.2022
- Supervised all aspects of Front Desk operations, ensuring adherence to hotel standards and guest satisfaction.
- Resolved guest complaints promptly, achieving +95% guest satisfaction rate.
- Trained team members in guest service protocols, fostering a team-oriented and positive work environment.
- Maintained confidentiality protocols while handling multi-line telephone systems.
- Prepared registration cards and managed financial transactions, ensuring accuracy and security.
Sales and Product Consultant
Triple F Distribution
Pearl City, HI
01.2017 - 08.2021
- Collaborated with clientele management, analyzing requirements and providing optimal product solutions.
- Met with clients weekly to discuss business needs and introduce new products.
- Expanded client base through referrals, marketing, and networking.
Office and Marketing Manager
Hawaii Gourmet Cookies
Kapolei, HI
07.2016 - 01.2017
- Managed online presence and sales orders using Shopify, enhancing brand visibility.
- Scheduled delivery of orders to club stores and distributors, ensuring timely distribution.
- Recruited, trained, and managed brand ambassadors, enhancing brand representation.
- Implemented new filing system for customer, vendor, and financial records, improving organization.
- Handled inbound and outbound communications, ensuring efficient information flow.
Residential Relocation Sales Executive
Graebel Van Lines
Methuen, MA
11.2010 - 06.2016
- Assigned RI, MA, NH and ME to perform in home surveys, selling moving and storage services as well as 3rd party services (i.e. crating).
- Preformed follow up if the client had not already contracted our services while I'm in the home; understanding any objections they may have and walking them through reserving their move.
- Self-generating leads via networking events, Realtor relationships and community involvement.
Interstate Sales Relocation Consult
Gentle Giant Moving
Somerville, MA
02.2003 - 11.2010
- Retrieved calls from master list, determining client needs for estimates.
- Created estimates using phone, email, and fax, ensuring accurate information gathering.
- Determined shipment weight and costs, providing clients with official proposals.
- Educated clients on services, scheduling moves to ensure smooth relocation experience.
- Followed through with paperwork, supporting clients throughout the move process.
Education
Business Management -
New Hampshire Technical College
Berlin, NHCriminal Justice -
York County Community College
York, MESkills
- Account Management
- Cash handling
- Team Leadership
- Conflict Resolution
- Marketing
- Vendor Relationship Management
- Staff training and development
- E-commerce Platforms
- Collections
- ERP knowledge
- Sales Force CRM
- Microsoft Suites
Timeline
Supervisor
Texas Meltdown Restaurant
07.2025 - 05.2026
Customer Service
Mercedes Benz Collections Agent
11.2024 - 06.2025
Supervisor of Guest Relations
Mountain View Grand Resort and Spa
08.2021 - 12.2022
Owner/Operator
Tetu's Island Wide Shopping and Delivery
02.2019 - Current
Sales and Product Consultant
Triple F Distribution
01.2017 - 08.2021
Office and Marketing Manager
Hawaii Gourmet Cookies
07.2016 - 01.2017
Residential Relocation Sales Executive
Graebel Van Lines
11.2010 - 06.2016
Interstate Sales Relocation Consult
Gentle Giant Moving
02.2003 - 11.2010
Business Management -
New Hampshire Technical College
Criminal Justice -
York County Community College