Selena Villa
Rockford,IL
Summary
Experienced and customer-oriented server with a proven track record of delivering exceptional service in a fast-paced restaurant environment.
Skilled in taking orders, serving food and beverages, and ensuring guest satisfaction.
Overview
7
7
years of professional experience
Work History
Cocktail Server
Hard Rock Casino
Rockford, IL
07.2024 - 06.2025
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
NANNY
Rockford, IL
01.2023 - 05.2024
- Supervised and cared for children, engaging in educational activities and outdoor play.
- Prepared nutritious meals and snacks, following dietary restrictions and preferences.
- Managed household tasks like laundry, cleaning, and organizing to support busy families.
- Communicated effectively with parents regarding children's development, behavior, and daily activities.
CAREGIVER
Community care systems
Rockford, IL
03.2020 - 03.2022
- Provided daily personal care and companionship to elderly client.
- Assisted with medication reminders and household tasks.
- Developed strong communication skills through regular updates with family members.
- Demonstrated patience and empathy while addressing client's needs and concerns.
SERVER/ HOSTESS
Stockholm inn
Rockford, IL
03.2018 - 02.2020
- Provided exceptional customer service in a fast-paced restaurant environment.
- Managed guest seating assignments and reservations with efficiency and professionalism.
- Adapted to changing needs and remained calm under pressure during busy shifts.
- Collaborated with kitchen staff to ensure accurate and timely delivery of orders.
Education
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Tricocci university
Rockford, IL06.2025
Skills
- Customer service
- Time management
- Teamwork
- Communication
- Food and beverage knowledge
- Up-selling
- Attention to detail
- Problem-solving
- Cash handling
- Multi-tasking
LANGUAGES
Spanish | Native
Timeline
Cocktail Server
Hard Rock Casino
07.2024 - 06.2025
NANNY
01.2023 - 05.2024
CAREGIVER
Community care systems
03.2020 - 03.2022
SERVER/ HOSTESS
Stockholm inn
03.2018 - 02.2020
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Tricocci university