Selena Wyckoff
Blairsville,GA
Summary
Client-engaging professional with an energetic personality and skills in both sales and customer relations. Looking to join my passion for the consumer experience into one fulfilling career.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Smokin E's BBQ
05.2023 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Chester Brunnenmeyers Bar And Grill
11.2023 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Misty Mountain Hops
06.2023 - 10.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender & Server
Shores Bar And Grill
01.2022 - 06.2023
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals and obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Set up glassware, liquor and other necessary supplies for special events.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Customer Service And Sales Associate
Ralph's Island Seafood
01.2012 - 05.2022
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Spirit PAX Agent
Swissport Sausa LLC
09.2019 - 04.2020
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Coordinated with various teams to ensure a positive customer experience from start to finish.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal communication.
Sales Associate
Sanibel Seafood
01.2010 - 01.2012
- Maintained organized, presentable merchandise to drive continuous sales.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change and storing coupons. Managed inventory.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Education
Real Estate License -
Larsen Education Services
Fort Myers, FL2019
General Education
Florida SouthWestern State College
Fort Myers, FLHigh School Diploma - undefined
South Fort Myers High School
Fort Myers, FLSkills
- Customer service oriented
- Hard working
- Detail oriented
- Reliable and punctual
- Self motivated
- Customer and client relations
Certification
- Magna Wave Training and Certification
- Cattle Management and Breeding Certification
- Spirit Guest Services Training
Timeline
Server
Chester Brunnenmeyers Bar And Grill
11.2023 - 12.2023
Server
Misty Mountain Hops
06.2023 - 10.2023
Server
Smokin E's BBQ
05.2023 - 01.2024
Bartender & Server
Shores Bar And Grill
01.2022 - 06.2023
Spirit PAX Agent
Swissport Sausa LLC
09.2019 - 04.2020
Customer Service And Sales Associate
Ralph's Island Seafood
01.2012 - 05.2022
Sales Associate
Sanibel Seafood
01.2010 - 01.2012
Real Estate License -
Larsen Education Services
General Education
Florida SouthWestern State College
High School Diploma - undefined
South Fort Myers High School
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