Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Dybalski

Vandalia,OH

Summary

Organized Server experienced in in all types of restaurant environments. Track record of contributing to customer satisfaction, business operations and team needs. Successful at keeping tables turning over efficiently to boost volume and sales opportunities.

Overview

12
12
years of professional experience

Work History

Server

Giovanni"s Restaurant
Fairborn , Ohio
08.2018 - Current
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Greeted and maintained relationships with regular customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.

Server

Butter Cafe
Dayton, Ohio
05.2014 - 12.2018
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 35%.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Operated POS terminals to input orders, split bills and calculate totals.

Server

Tanks Bar & Grill
Dayton , OH
12.2017 - 08.2018
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Prepped menu items to serve guests quickly resulting in high levels of customer satisfaction and excellent feedback scores.
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Acknowledged guests even when busy and anticipated and responded to guest needs.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 23%.

Education

Associate of Arts - Bussines

Sinclair Community College
Dayton, OH
05.2010

Skills

  • Food sales and promotion
  • High-volume dining
  • Point of sale knowledge
  • Beverage preparation
  • Hospitality service expertise
  • Tableside service
  • Customer service oriented
  • Check payment processing

Timeline

Server

Giovanni"s Restaurant
08.2018 - Current

Server

Tanks Bar & Grill
12.2017 - 08.2018

Server

Butter Cafe
05.2014 - 12.2018

Associate of Arts - Bussines

Sinclair Community College