Summary
Overview
Work History
Education
Skills
Timeline
Generic
Selena  Yates

Selena Yates

Cygnet

Summary

Call Center Associate utilizing quantitative analysis tools to investigate problems thoroughly before developing comprehensive solutions, tailored specifically to each individual business need. Excels at presenting complex information in easy-to-digest format, allowing clients to make informed decisions quickly.

Overview

9
9
years of professional experience

Work History

Data Entry Clerk

Spectraforce Technologies Inc.
10.2024 - Current
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Improved data accuracy by meticulously reviewing and updating customer information.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.

Customer Care Representative

NTT DATA Services
01.2024 - 08.2024
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.

Call Center Representative

Infocision Managment
08.2023 - 11.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Consultant

Paycor
01.2022 - 08.2023
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Offered clients recommendations to reduce tax liabilities.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Automated multiple reporting tasks through creation of reporting tools.
  • Maintained ongoing schedule and documentation for all reporting procedures.

Call Center Representative

Infocision
01.2019 - 11.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.

Detention Officer

Lima Corrections JDC
04.2016 - 01.2020
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Processed inmates by taking photographs and fingerprints.
  • Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
  • Verified identification using specialized databases and methods such as fingerprinting.
  • Testified in court pertaining to prisoner statements and behavior while in custody.

Education

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL
07-2025

Associate of Applied Science - Criminal Justice

Brown Mackie College
Findlay Ohio
01.2009

Skills

  • Client rapport
  • Processes and procedures
  • Reports and documentation
  • Software troubleshooting
  • Customer Relationship Management
  • Data Management

Timeline

Data Entry Clerk

Spectraforce Technologies Inc.
10.2024 - Current

Customer Care Representative

NTT DATA Services
01.2024 - 08.2024

Call Center Representative

Infocision Managment
08.2023 - 11.2023

Consultant

Paycor
01.2022 - 08.2023

Call Center Representative

Infocision
01.2019 - 11.2022

Detention Officer

Lima Corrections JDC
04.2016 - 01.2020

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy

Associate of Applied Science - Criminal Justice

Brown Mackie College
Selena Yates