Selena Yates
Cygnet
Summary
Call Center Associate utilizing quantitative analysis tools to investigate problems thoroughly before developing comprehensive solutions, tailored specifically to each individual business need. Excels at presenting complex information in easy-to-digest format, allowing clients to make informed decisions quickly.
Overview
9
9
years of professional experience
Work History
Data Entry Clerk
Spectraforce Technologies Inc.
10.2024 - Current
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Improved data accuracy by meticulously reviewing and updating customer information.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Customer Care Representative
NTT DATA Services
01.2024 - 08.2024
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
Call Center Representative
Infocision Managment
08.2023 - 11.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Consultant
Paycor
01.2022 - 08.2023
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Offered clients recommendations to reduce tax liabilities.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Automated multiple reporting tasks through creation of reporting tools.
- Maintained ongoing schedule and documentation for all reporting procedures.
Call Center Representative
Infocision
01.2019 - 11.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Detention Officer
Lima Corrections JDC
04.2016 - 01.2020
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Processed inmates by taking photographs and fingerprints.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Verified identification using specialized databases and methods such as fingerprinting.
- Testified in court pertaining to prisoner statements and behavior while in custody.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL07-2025
Associate of Applied Science - Criminal Justice
Brown Mackie College
Findlay Ohio01.2009
Skills
- Client rapport
- Processes and procedures
- Reports and documentation
- Software troubleshooting
- Customer Relationship Management
- Data Management
Timeline
Data Entry Clerk
Spectraforce Technologies Inc.
10.2024 - Current
Customer Care Representative
NTT DATA Services
01.2024 - 08.2024
Call Center Representative
Infocision Managment
08.2023 - 11.2023
Consultant
Paycor
01.2022 - 08.2023
Call Center Representative
Infocision
01.2019 - 11.2022
Detention Officer
Lima Corrections JDC
04.2016 - 01.2020
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Associate of Applied Science - Criminal Justice
Brown Mackie College
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