Hi, I’m
Selena Ybarra
premium servies ambassador
San Pedro,Ca
Summary
Dedicated and passionate Premium Services Ambassador with 2 years of luxury travel experience catering to both domestic and international passengers. With a solid background in customer service spanning 8 years, I have honed my skills in delivering seamless and unforgettable experiences, handling emergency situations with utmost professionalism, and curating personalized journeys for each passenger. Maintaining a friendly and composed demeanor under pressure, I effectively utilize available resources to ensure passenger safety from point A to Z.
Overview
8
years of professional experience
3
years of post-secondary education
Work History
Delta Airlines
Premium Services Ambassador
10.2022 - Current
Job overview
- Enhanced the guest/member experience by fostering positive connections and maintaining a conducive ambiance.
- Efficiently maintained the operational effectiveness of the sky club.
- Maximized resource efficiency by leveraging proficiency in delta term, snapp, and diverse languages.
- Streamlined guest experience through prompt and efficient responses to their requirements
- Collaborated with staff to address and resolve guest concerns.
- Optimized service recovery techniques alongside improved club availability, ticketing solutions and aircraft information
- Augmented the guests' experience by consistently delivering outstanding customer service and assisting as required in coordination with contractors Compass
- Enhanced guest experiences through a curated and personalized approach as part of the CX team for Delta's premium services.
- Developed an atmosphere of privacy and confidentiality for high-profile clientele.
- Delivered exceptional customer service while conducting meet and greets for high-end clientele.
The Walt Disney Company
ODV Cast Member
02.2020 - 09.2022
Job overview
- Oversaw outdoor vending merchandise
- Optimized processes for managing monetary transactions
- Ensuring a helpful and accommodating experience for guests with disabilities
- Implemented and maintained safety measures for a range of theme park productions
- Maintained inventory and stocked outdoor vending carts
- Establishing and maintaining adherence to Disney's core principles.
Petco Rolling Hills Estates
Guest Services
11.2020 - 07.2021
Job overview
- Performed a range of responsibilities in animal care such as dispensing medications, sanitizing animal enclosures, and managing daily feedings. Arranged grooming sessions for animals.
- Played a key role in truck unloading operations.
- Rendered assistance in meeting the needs of pets
- Performed dog training apprenticeship.
The Walt Disney Company
Merchandise College Program Cast Member
09.2019 - 01.2020
Job overview
- Optimized the presentation and marketing of outdoor and indoor vending merchandise
- Assisted in the daily operation and maintenance of park animal activities
- Conducted inventory and stocking responsibilities at the store.
- Proficiently utilizing gaming equipment
- Offering top-notch customer service to a diverse range of international guests.
- Handled logistics of guest shipping, including domestic and international arrangements
- Ensuring a helpful and accommodating experience for guests with disabilities
- Ensured the presence of Disney's principle of magic.
Catalina Express
Reservations Agent
05.2019 - 08.2019
Job overview
- Developed and maintained exceptional client relations by exceeding customer service expectations and ensuring satisfaction throughout travel arrangement process
- Successfully demonstrated ability to close sales and maintain high levels of productivity.
- Utilized comprehensive assessment techniques to accurately identify clients' expectations for their vacation.
Education
Chapman UniversityOrange, CA
Associate of Science from Animal Science
08.2021 - Current
Skills
- Aviation
- Problem solving
- Teamwork
- Communication
- Decision making
- Customer service
- Child safety
- Leadership
- Organization
- Animal Care
- Passenger communications
- Safety
- Interpersonal skills
- Active listening
- Multilingual skills
- Public speaking
- Emergency management
- First Aid
References
Miesha Johnson:
M: 310-245-6658
Edna Baires:
M: 562-735-9668
Byron Williams:
M: 323-501-0931
Languages
French
Limited Working
Timeline
Premium Services Ambassador
Delta Airlines
10.2022 - Current
Chapman University
Associate of Science from Animal Science
08.2021 - Current
Guest Services
Petco Rolling Hills Estates
11.2020 - 07.2021
ODV Cast Member
The Walt Disney Company
02.2020 - 09.2022
Merchandise College Program Cast Member
The Walt Disney Company
09.2019 - 01.2020
Reservations Agent
Catalina Express
05.2019 - 08.2019
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