Selena Zamora
8735 Baker Ln Los Fresnos,TX
Summary
Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Maximum Research
Cherry Hill, NJ
06.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Maintained up-to-date knowledge of product and service changes.
Substitute Teacher
BISD
Brownsville, TX
07.2023 - 06.2024
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Encouraged critical thinking and problem-solving skills through project-based learning activities.
CSR
Atlas Credit
Brownsville, TX
11.2020 - 04.2021
- Answered customer telephone calls promptly to avoid on hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Handled customer inquires and suggestions courteously and professionally
Shift Leader
CHS
Los Fresnos, TX
09.2018 - 09.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Assistant Manager
Regional Finance
Brownsville, TX
01.2016 - 08.2018
- Led team in implementing streamlined financial reporting processes, enhancing accuracy and efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
Call Center Representative
Maximus Call Center
Brownsville, TX
01.2014 - 12.2015
- Managed high volume inbound calls with professionalism and efficiency.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
Pawn Broker
Cash America
Brownsville, TX
08.2012 - 12.2013
- Assisted customers in understanding pawn agreements, loan terms, and payment options to enhance service experience.
- Trained new staff on operational procedures, customer service standards, and effective sales techniques.
- Welcomed customers to shop and offered to answer questions on merchandise.
Education
High School Diploma -
Premier High School
Brownsville11-2014
Skills
- Call center experience
- Critical thinking
- Active listening
- Problem resolution
- Creative
- Proficient in cash handling
Timeline
Substitute Teacher
BISD
07.2023 - 06.2024
Customer Service Representative
Maximum Research
06.2022 - Current
CSR
Atlas Credit
11.2020 - 04.2021
Shift Leader
CHS
09.2018 - 09.2020
Assistant Manager
Regional Finance
01.2016 - 08.2018
Call Center Representative
Maximus Call Center
01.2014 - 12.2015
Pawn Broker
Cash America
08.2012 - 12.2013
High School Diploma -
Premier High School