Selena Zavaleta
Keller,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
33
33
years of professional experience
Work History
Medical Secretary
Geode Health
10.2022 - 06.2023
- Maintained welcoming and organized reception area, contributing to positive first impression for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported 6 healthcare professionals by efficiently managing high volume of patient calls and inquiries, ensuring timely responses.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
Medical Secretary
Total Men's Primary Care
04.2022 - 06.2022
- Responsible for greeting incoming patients professionally and provide friendly, knowledgeable assistance from check-in to check-out
- Used Electronic Medical Records while maintaining strict HIPPA guidelines
- Supported office staff and operational requirements with administrative tasks
- Transcribed phone messages, faxes, records, and relayed them to appropriate personnel
- Showed proficiency in using Windows Operating System, Microsoft Office Suite, eCW, Copilot, DrChrono, Zenefits and SDS Production Environment as well as other proprietary software
Medical Secretary
America's Best Contact & Eyeglasses
12.2021 - 04.2022
- Responsible for maintaining patient accounts, make corrections, and verifying all information was to date like demographics, health, and managed vision care plans
- Supported office staff and operational requirements with administrative task from opening to closing
- Made sure to send and receive faxes for patient records for prescriptions on eyeglasses, contacts and medications
- Used Windows Operating Systems, Microsoft Office Suite, NVI Portal, Citrix, Dayforce and SDS Production Environment
Tiger Cub Den Leader / Secretary of Pack
Boy Scouts of America
09.2000 - 09.2006
- Served as Pack Secretary
- Served as Tiger Cub Den Leader
- Assisted with Popcorn Fundraising
- Trained parents to take over position as transitioned out of Pack
Girl Scout Leader
Girl Scouts of America
09.1990 - 03.1997
- Served as Troop Leader from Daisy Scouts until daughter transitioned out
- Organized summer patch activities to help girls complete programs
- Assisted with Girl Scout Cookie sales
- Organized fun days at school to get bike helmets, bike flags, and bike rodeos where kids 'earned bike license' to bike to school each school year
Education
Some College (No Degree) - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL02-2025
Associate of Arts - Educational Administration
Richland College
Dallas, TX12-2018
Skills
- Patient check-in
- Strong organizational skills
- Customer Service
- Time management mastery
- Patient Scheduling
- Electronic Recordkeeping
- HIPAA Compliance Understanding
- Professional telephone etiquette
Volunteer Experience
- Boy Scouts of America, Dallas, TX, Tiger Cub Den, Den Leader / Secretary of Pack, 09/2000, 09/2006, Served as Pack Secretary, Served as Tiger Cub Den Leader, Assisted with Popcorn Fundraising, Trained parents to take over position as I transitioned out of Pack
- Girl Scouts of America, Dallas, TX, Girl Scout Leader, 09/1990, 03/1997, Served as Troop Leader from Daisy Scouts until daughter transitioned out, Organized summer patch activities to help girls complete programs, Assisted with Girl Scout Cookie sales, Organized fun days at school to get bike helmets, bike flags, and bike rodeos where the kids 'earned a bike license' to bike to school each fall.
- School Volunteer, Tallahassee, FL, Homeroom Helper / Substitute Teacher, 09/1990, 03/1999, Served as an adult volunteer at elementary school and middle school when and where needed, Organized Bike Rodeo each year to make sure each kid had proper safety equipment and a 'bike license' to ride to school and home again., Organized Fall Carnival for Halloween Safety Trick or Treating, Organized Silent Auction for Spring / Fall Fundraising
Timeline
Medical Secretary
Geode Health
10.2022 - 06.2023
Medical Secretary
Total Men's Primary Care
04.2022 - 06.2022
Medical Secretary
America's Best Contact & Eyeglasses
12.2021 - 04.2022
Tiger Cub Den Leader / Secretary of Pack
Boy Scouts of America
09.2000 - 09.2006
Girl Scout Leader
Girl Scouts of America
09.1990 - 03.1997
Some College (No Degree) - Medical Billing And Coding
Ultimate Medical Academy
Associate of Arts - Educational Administration
Richland College
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