Selena Champagne Gary
Elkart,IN
Summary
Adept at fostering positive outcomes in behavioral and customer service settings, my tenure at Lighthouse Autism Center honed my skills in behavior reduction strategies and team collaboration. Leveraging expertise in CRM software and complex problem-solving, I excel in enhancing customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Lighthouse Autism Center
Goshen, IN
08.2024 - Current
- Assisted in developing positive behavior support plans to promote desired behaviors and decrease problem behaviors.
- Provided 1, 1 intervention for clients with autism spectrum disorder, following the specific guidelines of their individualized behavior plans.
- Participated in team meetings to discuss client progress and plan further interventions when necessary.
- Monitored and documented client progress using data collection systems such as ABC charts, frequency counts, and latency measures.
Customer Service Representative
TLC Associates
01.2021 - 05.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Developed strong customer relationships and loyalty through effective communication
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Made appropriate account corrections to resolve customer problems
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Implemented process improvements based on feedback from customers
- Performed data entry tasks accurately while maintaining confidentiality of sensitive information
- Facilitated resolution of escalated customer disputes through professional mediation tactics
- Analyzed customer feedback and identified areas for improvement in product and service offerings
Call Center Representative
Pace Staffers
07.2018 - 12.2021
- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Developed and maintained positive relationships with customers by providing timely, accurate information, and solutions to their inquiries or problems.
- Made appropriate account corrections to resolve the customer problems.
Customer Success Representative
Klein Insurance
04.2015 - 06.2018
- Analyzed customer feedback and identified areas for improvement in product and service offerings.
- Facilitated resolution of escalated customer disputes through professional mediation tactics.
- Performed data entry tasks accurately while maintaining the confidentiality of sensitive information.
- Implemented process improvements based on feedback from customers.
Education
High School Diploma -
Elkhart Central High School
GARYBBA -
Strayer University
Skills
- Payment Processing
- Customer Service
- Call Control
- Technical Support
- Team Collaboration
- Appointment Scheduling
- CRM Software
- Complex Problem-Solving
- Customer Complaint Resolution
- Multi-Line Phone Systems
- Functional behavior assessment
- Discrete trial training
- Natural environment training
- Motor skills development
- Behavior reduction strategies
- Data collection
References
References available upon request
Certification
- RBT Certified
References
References available upon request.
Timeline
Registered Behavior Technician
Lighthouse Autism Center
08.2024 - Current
Customer Service Representative
TLC Associates
01.2021 - 05.2024
Call Center Representative
Pace Staffers
07.2018 - 12.2021
Customer Success Representative
Klein Insurance
04.2015 - 06.2018
High School Diploma -
Elkhart Central High School
BBA -
Strayer University
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