Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Selene Castro

Port Saint Lucie

Summary

Dynamic leader with proven expertise in staff management and customer satisfaction, honed at Starbucks. Excelled in conflict resolution and cash handling, enhancing financial accuracy and customer loyalty. Demonstrated exceptional training and mentoring abilities, ensuring high standards of workplace safety and operational efficiency. Skilled in fostering team unity and exceeding employer expectations through innovative solutions and schedule oversight.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
03.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.

Kennel Attendant

Ace Dog Sports Agility Training
03.2022 - 10.2022
  • Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
  • Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
  • Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Developed strong relationships with clients by effectively communicating updates on their pets'' stay at the facility.

Camp Counselor

Kid Space
10.2018 - 08.2021
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Assisted with maintenance and upkeep of campgrounds to promote clean environment.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.

Education

Bachelor of Education - English Literature

Arizona State University
Tempe, AZ
08-2028

High School Diploma -

Treasure Coast High School
1000 Sw Darwin Blvd
06-2019

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Training and mentoring
  • Cash handling expertise
  • Staff motivation
  • Inventory control and record keeping
  • Conflict resolution techniques
  • Schedule management
  • Policy enforcement
  • Schedule oversight

Accomplishments

  • Supervised team of 28 staff members.

Timeline

Kennel Attendant

Ace Dog Sports Agility Training
03.2022 - 10.2022

Shift Supervisor

Starbucks
03.2021 - Current

Camp Counselor

Kid Space
10.2018 - 08.2021

Bachelor of Education - English Literature

Arizona State University

High School Diploma -

Treasure Coast High School

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Selene Castro