Selene Headley
West Orange
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
3
3
years of professional experience
Work History
Surgical Coordinator
Summit Medical Group
05.2023 - Current
- Expertly manage planning, scheduling and coordination of outpatient procedures for over 200 patients.
- Code correct procedures for physician and billing purposes.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Improved accuracy in documentation by diligently reviewing and verifying patient insurance information, demographics, and medical history.
- Efficiently resolved billing discrepancies by collaborating with finance department to review charges and make necessary adjustments.
Admissions Assistant
Central Parkway Eyecare
12.2022 - 05.2023
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
- Responded to correspondence from insurance companies to verify patient's coverage and obtain prior authorization for all testing and procedures.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Assistant Manager
European Wax Center
09.2021 - 12.2022
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Guest Services Associate
European Wax Center
09.2021 - 03.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport.
- Scheduled client appointments in respective calendars and followed up with reminder phone calls and texts.
- Answered multi-line phone system to respond to inquiries.
Education
Bachelor of Science - Health And Human Services - Health Administration
St. John’s University, College of Professional Studies
Queens, NY05.2022
Skills
- Scheduling and Coordinating
- Policy Enforcement
- Inventory Accuracy
- Medical Coding
- Leadership
- Microsoft PowerPoint
- Personnel Training and Development
- Conflict Resolution
- Effective Communication
- Collaborative and Team-Oriented
- Medical Terminology
- Application Review
Timeline
Surgical Coordinator
Summit Medical Group
05.2023 - Current
Admissions Assistant
Central Parkway Eyecare
12.2022 - 05.2023
Assistant Manager
European Wax Center
09.2021 - 12.2022
Guest Services Associate
European Wax Center
09.2021 - 03.2022
Bachelor of Science - Health And Human Services - Health Administration
St. John’s University, College of Professional Studies
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