Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Selene Padilla

Winchester, CA,CA

Summary

Seasoned auditing professional knowledgeable about risk aversion strategies, cost reduction options and financial processes. Decisive and persuasive communicator with proven problem-solving, leadership and planning abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

31
31
years of professional experience

Work History

Dispatcher Clerk

New Millennium Courier Service
08.2005 - Current
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Analyzed customer feedback and provided solutions to improve customer service.

Payroll Accountant

Padilla's Construction
10.2014 - Current
  • Used accounting software to issue tax returns and prepare consolidated reports.
  • Found tax solutions to complicated tax issues or errors from incorrect tax filings.
  • Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Tracked funds, prepared deposits and reconciled accounts.

Bank Teller

Chase Bank
03.2004 - 11.2004
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted and packaged currency and coins.
  • Reconciled cash drawer and resolved discrepancies.
  • Placed orders for customer checks and verified starting numbers.

Store Manager

Jack In The Box
05.1992 - 09.2000
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Developed and implemented successful staff incentive programs to motivate employees.

Education

GED -

Del Rey Adult
Chula Vista, CA
06.1997

Skills

  • Training New Hires
  • Schedule Coordination
  • Database Maintenance
  • Daily Logs
  • Telephone Management
  • Customer Relationship Management
  • Status Updates
  • Customer Experience
  • Weekly Payroll
  • Zoning Permits
  • Prioritizing Calls

Languages

Spanish
Native or Bilingual

Timeline

Payroll Accountant

Padilla's Construction
10.2014 - Current

Dispatcher Clerk

New Millennium Courier Service
08.2005 - Current

Bank Teller

Chase Bank
03.2004 - 11.2004

Store Manager

Jack In The Box
05.1992 - 09.2000

GED -

Del Rey Adult

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Selene Padilla