Selene Serrato
Los Angeles
Summary
Newly licensed Registered Nurse pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Service Representative
UCLA Health
10.2023 - Current
- Patient Registration & Scheduling: Efficiently registered patients and scheduled appointments in a high-volume environment, maintaining accuracy and attention to detail.
- Referral Assistance: Facilitated appointment scheduling and referrals, ensuring a seamless patient experience.
- Data Verification: Verified patient information meticulously prior to appointment check-in to enhance operational efficiency.
- HIPAA Compliance: Maintained strict adherence to HIPAA regulations by handling confidential patient information with care.
- Electronic Medical Records: Accurately entered patient data into the electronic medical record system, ensuring data integrity.
- Training & Mentorship: Assisted in training new Patient Service Representatives, sharing best practices related to front office operations.
Administrative Assistant II
UCLA Health
05.2022 - 10.2023
- Patient Flow Coordination: Assisted in coordinating patient flow throughout the clinic, ensuring a smooth process from registration to discharge.
- Team Collaboration: Collaborated effectively with the ambulatory care clinic team to enhance outpatient operations and patient experience.
- Time Management: Demonstrated excellent time management skills, thriving in high-volume settings while maintaining accuracy.
- Multi-Tasking & Communication: Excelled in multi-tasking, actively listening to, interpreting, and documenting patient concerns.
- Relationship Building: Established and maintained effective working relationships with physicians, staff, and other departments to promote collaborative care.
Education
Bachelor of Science - Nursing
California State University, Dominguez Hills
Carson, CA05-2022
Associate of Science - Nursing
Los Angeles Trade Technical College
Los Angeles, CA12-2020
Skills
- Blood draw and sample collection
- Patient condition monitoring
- HIPAA compliance
- Patient Safety
- Health Promotion
- Cultural competence
- Attention to Detail
- Compassionate and Caring
- Charting and documentation
- Teamwork and conflict resolution
Relevant Skills
- Dedicated patient advocate, which has me putting the needs and care of the patient above everything else.
- Strong oral and written communication skills, since much of this job requires speaking to patients kindly and discussing care with other medical staff.
- Expert multitasker and highly organized, which makes it easier for me to manage several patients on my caseload at once.
- Respected team player throughout my career, equipping me with the right mindset to want to offer anything I can to help improve patient outcomes.
- Excellent sense of integrity and honesty when dealing with sensitive subjects and situations related to patients.
- Understanding and responding to patients’ emotional and psychological needs
- Understanding and respecting diverse backgrounds and beliefs
Certification
- Registered Nurse (RN)
- Basic Life Support Certification (BLS)
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Patient Service Representative
UCLA Health
10.2023 - Current
Administrative Assistant II
UCLA Health
05.2022 - 10.2023
Bachelor of Science - Nursing
California State University, Dominguez Hills
Associate of Science - Nursing
Los Angeles Trade Technical College
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