Selene Shepard
Stow,OH
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Texas Roadhouse. Proven ability to enhance guest satisfaction through personalized service and effective multitasking in high-volume settings. Skilled in cash handling and training new hires, ensuring adherence to cleanliness standards and service excellence.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Jerzee's Sports Bar and Grill
05.2020 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associate Of Applied Science - Radiology
University of Akron
Akron, OHSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- High volume dining
- Service prioritization
- Multitasking and organization
- Upselling techniques
- Server training
- Take-out service
Timeline
Server
Texas Roadhouse
10.2022 - Current
Server
Jerzee's Sports Bar and Grill
05.2020 - 09.2022
Associate Of Applied Science - Radiology
University of Akron
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