Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Selina Dam

Summary

Customer service professional with 7+ years of experience in finance, healthcare, and retail. Known for clear communication, empathy, and problem-solving in fast-paced settings. A longtime plant enthusiast caring for 36 houseplants—bringing patience, consistency, and attention to detail to every role. Bilingual in English and Vietnamese.

Overview

2
2
years of professional experience

Work History

Payroll Specialist

Axos Bank
09.2024 - Current
  • Provided timely, client-focused payroll support for over 1,600 employees across multiple entities, ensuring questions and concerns were resolved with clarity and accuracy.
  • Responded to inquiries regarding garnishments, final paychecks, and paycheck discrepancies with empathy and professionalism.
  • Partnered with HR and legal teams to ensure smooth communication and compliance during payroll processing.

Front of House Team Leader

An's Gelato
03.2023 - 06.2025
  • Delivered engaging and knowledgeable service, helping guests with flavor selections, dietary information, and product education.
  • Ensured a clean and welcoming shop environment while supporting social media efforts to attract new customers.
  • Promoted to team lead after 3 months, consistently providing top-tier service and contributing to strong customer retention through personalized guest experiences.

Senior Support Specialist

Ro Health LLC
03.2023 - 08.2024
  • Acted as the primary point of contact for over 300 employees regarding payroll and onboarding support, providing clear, helpful guidance throughout the employee lifecycle.
  • Resolved time-sensitive issues involving paycheck corrections, tax forms (W-2/1099), and compliance questions through collaboration with internal departments.
  • Promoted after six months for outstanding responsiveness and ability to manage high-volume, employee-facing tasks with accuracy and care.

Education

Behavior And Health

Boston University
Boston, MA
05-2019

Skills

  • Customer service expertise
  • Employee-Facing Communication
  • Process Improvement
  • Active listening
  • Empathy & Patience
  • Team development
  • Phone Etiquette

    • Tools & Software:

  • Workday HCM, ADP, Target Recruit
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Basic HTML & CSS

    • Languages:
    Fluent in English and Vietnamese

Interests

Hobbies & Interests
  • Indoor Plant Care Enthusiast: Proud plant parent for over 4 years, currently nurturing a collection of 36 houseplants This hobby has strengthened my attention to detail, patience, and consistency
  • Passionate about personal growth, creative problem-solving, and learning new design and communication tools in my free time

Timeline

Payroll Specialist

Axos Bank
09.2024 - Current

Front of House Team Leader

An's Gelato
03.2023 - 06.2025

Senior Support Specialist

Ro Health LLC
03.2023 - 08.2024

Behavior And Health

Boston University

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