Summary
Overview
Work History
Education
Skills
Timeline
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Selina Garcia

Alamogordo,NM

Summary

Results-driven professional with extensive experience in team leadership, time management, and operational oversight. Known for optimizing delivery processes and enhancing customer satisfaction through effective communication and relationship-building.

Overview

8
8
years of professional experience

Work History

Mail Carrier

United States Post Office
Alamogordo, NM
12.2020 - 02.2026
  • Delivered mail efficiently to assigned routes, ensuring timely service and customer satisfaction.
  • Managed daily inventory of mail and packages, optimizing delivery processes for maximum efficiency.
  • Operated postal vehicles safely while adhering to traffic regulations and organizational policies.
  • Maintained accurate records of deliveries and collected payments for services rendered.
  • Led community outreach initiatives to educate residents about postal services and promote engagement.
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.

Shift Leader

Pizza 9
Alamogordo, NM
05.2020 - 12.2020
  • Supervised daily operations, ensuring adherence to quality and safety standards.
  • Trained and mentored new team members on operational procedures and customer service excellence.
  • Managed inventory levels, conducting regular audits to minimize waste and optimize stock usage.
  • Implemented efficient scheduling practices, balancing staffing needs with peak business hours.
  • Monitored financial transactions, ensuring accurate cash handling and minimizing discrepancies during shifts.
  • Completed cash and credit card transactions accurately using POS software.

Childcare Provider

Children In Need of Services
Alamogordo, NM
10.2019 - 04.2020
  • Supervised daily activities to ensure safety and well-being of children.
  • Developed and implemented engaging educational activities tailored to diverse learning needs.
  • Maintained open communication with parents regarding children's progress and developmental milestones.
  • Trained and mentored new staff in childcare best practices and organizational policies.

Shift Leader

Burger King
Alamogordo, NM
10.2018 - 09.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

Receptionist

Southern Lights Co
Alamogordo, NM
04.2018 - 09.2019
  • Managed front desk operations, ensuring efficient greeting and routing of visitors.
  • Scheduled appointments and maintained calendars for multiple departments.
  • Handled incoming calls, directing inquiries to appropriate personnel promptly.
  • Maintained office supplies inventory, coordinating restocking to prevent shortages.
  • Developed and implemented filing systems for improved document management.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.

Education

No Degree - Emergency Medical Services

New Mexico State University
Alamogordo, NM

High School Diploma -

Academy Del Sol
Alamogordo, NM
05-2017

Culinary Arts -

Job Corps
Roswell, NM
10-2018

Skills

  • Safety awareness
  • Parcel delivery
  • Weather tolerance
  • Package handling
  • Vehicle loading
  • Mail sorting
  • Technology use
  • Team leadership
  • Time management
  • Customer relationship management (CRM)
  • Coaching and mentoring
  • Sales management

Timeline

Mail Carrier

United States Post Office
12.2020 - 02.2026

Shift Leader

Pizza 9
05.2020 - 12.2020

Childcare Provider

Children In Need of Services
10.2019 - 04.2020

Shift Leader

Burger King
10.2018 - 09.2019

Receptionist

Southern Lights Co
04.2018 - 09.2019

No Degree - Emergency Medical Services

New Mexico State University

High School Diploma -

Academy Del Sol

Culinary Arts -

Job Corps