Selina Garcia
Alamogordo,NM
Summary
Results-driven professional with extensive experience in team leadership, time management, and operational oversight. Known for optimizing delivery processes and enhancing customer satisfaction through effective communication and relationship-building.
Overview
8
8
years of professional experience
Work History
Mail Carrier
United States Post Office
Alamogordo, NM
12.2020 - 02.2026
- Delivered mail efficiently to assigned routes, ensuring timely service and customer satisfaction.
- Managed daily inventory of mail and packages, optimizing delivery processes for maximum efficiency.
- Operated postal vehicles safely while adhering to traffic regulations and organizational policies.
- Maintained accurate records of deliveries and collected payments for services rendered.
- Led community outreach initiatives to educate residents about postal services and promote engagement.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Shift Leader
Pizza 9
Alamogordo, NM
05.2020 - 12.2020
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Managed inventory levels, conducting regular audits to minimize waste and optimize stock usage.
- Implemented efficient scheduling practices, balancing staffing needs with peak business hours.
- Monitored financial transactions, ensuring accurate cash handling and minimizing discrepancies during shifts.
- Completed cash and credit card transactions accurately using POS software.
Childcare Provider
Children In Need of Services
Alamogordo, NM
10.2019 - 04.2020
- Supervised daily activities to ensure safety and well-being of children.
- Developed and implemented engaging educational activities tailored to diverse learning needs.
- Maintained open communication with parents regarding children's progress and developmental milestones.
- Trained and mentored new staff in childcare best practices and organizational policies.
Shift Leader
Burger King
Alamogordo, NM
10.2018 - 09.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Receptionist
Southern Lights Co
Alamogordo, NM
04.2018 - 09.2019
- Managed front desk operations, ensuring efficient greeting and routing of visitors.
- Scheduled appointments and maintained calendars for multiple departments.
- Handled incoming calls, directing inquiries to appropriate personnel promptly.
- Maintained office supplies inventory, coordinating restocking to prevent shortages.
- Developed and implemented filing systems for improved document management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
Education
No Degree - Emergency Medical Services
New Mexico State University
Alamogordo, NMHigh School Diploma -
Academy Del Sol
Alamogordo, NM05-2017
Culinary Arts -
Job Corps
Roswell, NM10-2018
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Package handling
- Vehicle loading
- Mail sorting
- Technology use
- Team leadership
- Time management
- Customer relationship management (CRM)
- Coaching and mentoring
- Sales management
Timeline
Mail Carrier
United States Post Office
12.2020 - 02.2026
Shift Leader
Pizza 9
05.2020 - 12.2020
Childcare Provider
Children In Need of Services
10.2019 - 04.2020
Shift Leader
Burger King
10.2018 - 09.2019
Receptionist
Southern Lights Co
04.2018 - 09.2019
No Degree - Emergency Medical Services
New Mexico State University
High School Diploma -
Academy Del Sol
Culinary Arts -
Job Corps