Selina Nevarez
Umatilla,FL
Summary
Proven Customer Service Coordinator at Valensa International, adept in logistics management and customer relations, enhanced customer satisfaction through efficient issue resolution and order coordination. Skilled in Microsoft Excel and fostering positive customer engagements, I significantly streamlined email response times, demonstrating a commitment to excellence and a results-driven approach. Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.
Overview
7
7
years of professional experience
Work History
Customer Service Coordinator
Valensa International
05.2017 - Current
- Responds to customer needs through competent customer service and prompt problem-solving.
- Coordinates order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Manage high email volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Coordinates logistics for customer orders.
- Handles escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Maintaines and manages customer files and databases.
Education
Associate of Science - Medical Assistance
Southern Technical College
Mount Dora, FL06.2015
GED -
Lake Tech
Eustis, FL05.2007
Skills
- Account Management
- Documentation skills
- Complaint Handling
- Customer Focus
- Microsoft Outlook, Word, and Excel
- Logistics Management
- Clerical Support
- Invoice Verification
- Customer Service
- Administrative Support
- Customer Relations
- Deadline-oriented
Timeline
Customer Service Coordinator
Valensa International
05.2017 - Current
Associate of Science - Medical Assistance
Southern Technical College
GED -
Lake Tech
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