Selina Nutt
Visalia,CA
Summary
Innovative restaurant manager with several years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
22
22
years of professional experience
Work History
Restaurant General Manager
Frontera Mexican kitchen
Stone Mountain, Georgia
03.2022 - 08.2024
- Ensured compliance with health, safety and sanitation standards.
- Maintained accurate inventories of food, supplies and equipment.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Scheduled staff shifts and monitored labor costs.
Bartender Shift Manager
Metro Diner Cafe
Stone Mountain, GA
11.2020 - 02.2022
- Enforced health codes and safety regulations in compliance with state laws.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Upsold customers from shelf to premium brands to help boost sales.
Restaurant Manager
Papis Cuban grill
Atlanta, GA
04.2016 - 10.2019
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Barista Shift Supervisor
Starbucks
Tucker, Georgia
06.2013 - 08.2018
- Inspected coffee brewing equipment to ensure proper functioning.
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Ordered products from suppliers when inventory was low or out of stock.
- Provided support during peak hours by running drinks or helping out on the register.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Culinary Manager
Red Lobster
Bakersfield, California
02.2003 - 01.2014
- Developed menus, recipes and ordering systems to maximize efficiency in the kitchen.
- Ensured proper food safety and sanitation standards were met throughout the kitchen.
- Managed a team of chefs, cooks and other kitchen staff; monitored performance and provided feedback for improvement.
- Created cost-effective strategies to reduce waste while maintaining quality standards.
- Ordered supplies such as ingredients, kitchen equipment and cleaning materials.
- Conducted regular meetings with staff to discuss changes in policies or procedures in the kitchen.
- Maintained records of all food production activities including sales figures, purchase orders and stock levels.
- Displayed strong leadership skills by motivating employees during busy periods of service.
- Collaborated with front-of-house staff to ensure seamless coordination between dining room service and back-of-house operations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Certificate - Full Charge Bookkeeping
Golden State Business College
Visalia, CA08-1997
Skills
- Guest experience oversight
- Customer Engagement
- Purchasing
- Health Code Compliance
- Inventory Management
- Cost Control
- Labor Management
- Cocktail development
- Beverage Preparation
- Mixology
- Suggestive Selling
- Maintaining a clean bar
- Responsible Alcohol
- Bar operations management
- Beer and wine recommendations
- Liquor, beer, and wine knowledge
- Ordering bar supplies
- Liquor restocking
Timeline
Restaurant General Manager
Frontera Mexican kitchen
03.2022 - 08.2024
Bartender Shift Manager
Metro Diner Cafe
11.2020 - 02.2022
Restaurant Manager
Papis Cuban grill
04.2016 - 10.2019
Barista Shift Supervisor
Starbucks
06.2013 - 08.2018
Culinary Manager
Red Lobster
02.2003 - 01.2014
Certificate - Full Charge Bookkeeping
Golden State Business College