SELINA RIVERA

• Created a positive first impression by greeting guests warmly.
• Take food and beverage orders and accurately enter them into the Tablet or POS ordering system.
• Guided guests in order selection by highlighting popular menu items to enhance their dining experience.
• Ensure all orders are filled quickly and accurately and that food is of high quality.
• Followed up with guest tables to promptly address additional requests and ensure satisfaction.
• Deliver guest checks and collect payments.
• Communicate any food allergy or special nutrition needs to kitchen staff.
• Assist guests with game play.
• Handled customer service issues and escalated concerns to management.
• Supported colleagues during rush periods to maintain smooth operations and enhance overall guest service.
• Perform some cleaning duties, such as at the service station, around the kitchen and in the dining area.

• Provide excellent customer service.
• Greeted guests promptly to create a positive first impression.
• Take food and beverage orders and accurately enter them into the POS ordering system.
• Ensure all orders are filled quickly and accurately and that food is of high quality.
• Run food during peak times.
• Deliver guest checks and collect payments.
• Followed up with guest tables and fulfilled additional requests promptly to maintain high service standards.
• Guided guests in order selection by promoting popular menu items to enhance dining experience.
• Communicate any food allergy or special nutrition needs to kitchen staff.
• Resolved customer service issues and escalated complex cases to management to ensure guest satisfaction.
• Frequently assist colleagues during rush periods to foster/promote teamwork while providing exceptional service and guest dining experience.

• Manage accounts payable for the department (office expenditures, travel and business reimbursements, wire transfers/check requests, cash deposits and journal vouchers).
• Maintain all financial records for the department with precision and attention to detail and a strong working knowledge of Columbia's financial policies.
• Set up vendor profiles. Perform A/C invoice processing via ARC and Concur financial systems. Effectively resolve payment issues by adeptly communicating with vendors on payment status.
• Review staff travel and business expense reports for policy adherence.
• Track all department expenses using an Excel tracking sheet.
• Assist with the honorarium and reimbursement process for external visitors and guest speakers.
• Manage the purchase order requisition process. Collaborate with Purchasing and service providers on procurement agreements ensuring compliance. Develop positive relations with external vendors and clients.
• Liaise with the Director of Academic Administration and Finance to reconcile budgets, investigate unidentified charges and initiate corrective entries.
• Reconcile monthly P-Card transactions.
• Support the annual financial year-end closing processes, ensuring exactness and timeliness of transactions/reports. Process Journal vouchers and Internal Transfer Journals (ITFs) as required.
• Assist with a wide range of office support functions including filing, emailing, meeting space reservations and ordering office supplies.

• Provided excellent customer service.

• Took food and beverage orders and entered them accurately into POS system to streamline service.

• Ensured timely and accurate order fulfillment, maintaining high food quality standards.

• Assisted guests in order selection by promoting specific menu items.

• Regularly followed up with guest tables and promptly fulfilled additional requests.

• Delivered guest checks and collected payments.

• Communicated any food allergy or special nutrition needs to kitchen staff.

• Assisted colleagues during rush periods to enhance teamwork and improve guest dining experience.

Handled customer service problems and escalated to management for further assistance.