Selisa Evans
McDonough,GA
Summary
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Overview
11
11
years of professional experience
Work History
Group Housing Coordinator
The Dalmar
Fort Lauderdale, FL
02.2024 - 11.2025
- Managed billing processes and finalized complex group invoices while resolving discrepancies to ensure timely payment.
- Oversaw room blocks, contracts, and reservations for high-value corporate and special program accounts.
- Acted as the primary liaison between Finance, Sales, and clients to ensure seamless financial and operational transitions.
- Ensured full compliance with brand and property financial standards when preparing contracts and rooming lists.
- Coordinated housing allocations to optimize occupancy and enhance guest satisfaction.
- Developed and implemented housing policies to streamline operations and improve efficiency.
Front Desk / Guest Relations Supervisor
The Dalmar
Fort Lauderdale, FL
05.2023 - 02.2024
- Supervised daily front desk operations, ensuring exceptional service delivery and adherence to brand standards.
- Led, coached, and trained front desk associates, improving operational efficiency and guest satisfaction.
- Resolved escalated guest concerns promptly, turning service challenges into positive experiences.
- Assisted with scheduling, onboarding, and performance support for new team members.
PBX / Front Desk Agent
The Dalmar
Fort Lauderdale, FL
02.2023 - 05.2023
- Managed high-volume guest communications, reservations, and check-in/check-out processes.
- Delivered personalized guest service that contributed to repeat stays and positive online reviews.
- Awarded: Spirit to Serve – Marriott International, recognizing exceptional guest service.
Fraud Prevention Specialist
Teleperformance USA
Fort Lauderdale, FL
12.2020 - 12.2022
- Handled inbound customer inquiries related to billing, technical support, and account management.
- Analyzed transaction patterns to identify potential fraud incidents and mitigate risks.
- Collaborated with cross-functional teams to develop and implement fraud prevention strategies.
- Conducted thorough investigations on flagged accounts, ensuring compliance with regulations.
- Developed comprehensive reports detailing trends in fraudulent activity for management review.
Bank Teller
Central Bank of the Bahamas
Nassau, Bahamas
12.2014 - 11.2018
- Processed customer transactions efficiently and accurately, ensuring high levels of satisfaction.
- Managed cash handling procedures, maintaining compliance with bank policies and regulations.
- Assisted customers with account inquiries, providing solutions to enhance their banking experience.
- Streamlined daily operations by identifying process improvements for transaction workflows.
Education
High School Diploma -
Nassau, BahamasSkills
- Billing, Invoicing & Account Reconciliation
- Cross-Departmental Coordination
- Microsoft Office Suite & Hospitality Systems
- Budgeting expertise
- Guest Experience & Relationship Management
- Strong organization
- Property management
- Maintenance coordination
- Group Housing & Contract Administration
- Front Desk, PBX & Reservation Systems
- Team Leadership, Training & Scheduling
- Conflict Resolution & Problem Solving
Additional Information
- Availability: Immediate
- Relocation: Open nationwide
Timeline
Group Housing Coordinator
The Dalmar
02.2024 - 11.2025
Front Desk / Guest Relations Supervisor
The Dalmar
05.2023 - 02.2024
PBX / Front Desk Agent
The Dalmar
02.2023 - 05.2023
Fraud Prevention Specialist
Teleperformance USA
12.2020 - 12.2022
Bank Teller
Central Bank of the Bahamas
12.2014 - 11.2018