Selleakavtey Kang

Lowell,MA

Summary

Driven professional with a track record of enhancing customer satisfaction and streamlining operations at Kohl's. Excelled in clerical support and customer relations, significantly improving client communication and operational efficiency. Skilled in organization and technical support, adept at managing multiple priorities with exceptional accuracy and a proactive approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

years of professional experience

Certification

Work History

Receptionist

It Just Nail

07.2023 - 09.2024

Provided clerical support to company employees by copying, faxing, and filing documents.
Confirmed appointments, communicated with clients, and updated client records.
Answered central telephone system and directed calls accordingly.
Answered phone promptly and directed incoming calls to correct offices.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Resolved customer problems and complaints.
Responded to inquiries from callers seeking information.

Point of Sale Associate

Kohl's

11.2022 - 07.2024

Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Assisted customers with special services, account updates, and promotional options.
Increased sales by offering advice on purchases and promoting additional products.
Helped customers complete purchases, locate items, and join reward programs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Processed refunds and exchanges in accordance with company policy.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma - Cosmetology

Lowell High School

Lowell, MA

06.2024

Skills

Scheduling
Travel Coordination
Clerical Support
Administrative Support
Technical Support
Telephone skills
Customer and client relations

Supply Management
Data inputting
Organization skills
Time Management
Security awareness
Customer/Client relations

Accomplishments

Increased office productivity % by implementing numerous process improvements.
Accomplished through .
Earned award in a year
Recognized by customers and sale associates for expedient and effective service.
Updated and maintained company database to reflect current and accurate client records for more than 15 accounts.
Awarded "Employee of the Month" for delivering outstanding administrative support.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Assisted management with the training of 4 new staff members.

Certification

Licensed its nails - 2022-2023

Interests

I helping people it brings me so much joy seeing people happy , I genuinely love making people happy and I love taking my dogs out for walks in the beach

I love to also spoil my cats I really like to cook and baking is a very good skill of mines also

Timeline