Thao Nguyen
Columbia,SC
Summary
Dedicated Assistant Manager known for exceptional conflict resolution and multitasking abilities. Experienced in overseeing daily operations and enhancing customer satisfaction through effective training and scheduling strategies. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Assistant Manager
Alpha Nail Spa, Onyx Nail Spa, Aura Head Spa
Columbia, SC
09.2023 - Current
- Coordinated staff schedules to ensure optimal coverage and service efficiency.
- Trained new employees on service protocols and customer interaction techniques.
- Collaborated with management to enhance both workers' and clients' satisfaction and service quality.
- Handled customer inquiries and resolved issues to promote a positive experience.
- Oversaw appointment scheduling to maximize service capacity and reduce wait times.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
Education
High School Diploma -
Spring Valley High School
Columbia05-2025
Skills
- Customer service
- Employee training
- Conflict resolution
- Scheduling coordination
- Multitasking Abilities
- Supervision and leadership
- Client communication
- Cultural awareness
- Computer skills
- Bilingual in Vietnamese and English
Languages
Vietnamese
Native/ Bilingual
English
Professional
Certification
Work Based-Learning (2025)
Affiliations
Varsity TH School Basketball Team (2022-2023)
Timeline
Assistant Manager
Alpha Nail Spa, Onyx Nail Spa, Aura Head Spa
09.2023 - Current
High School Diploma -
Spring Valley High School