Selma Ahmic
The Home Depot
Oak Lawn,IL
24
years of professional experience
Installation Coordinator at The Home Depot with a proven track record in optimizing workflows and enhancing customer satisfaction. Skilled in scheduling coordination and effective communication, I successfully streamlined order processing, improving operational efficiency and ensuring compliance with company standards. Committed to delivering exceptional service and fostering strong client relationships.
Work History
Installation Coordinator
2 Years 6 Months- Coordinated installation schedules to optimize workflow and enhance customer satisfaction.
- Managed communication between customers and installation teams, ensuring clear expectations and timely updates.
- Assisted in the preparation of installation documentation, maintaining accuracy and compliance with company standards.
- Streamlined order processing by utilizing software tools, improving operational efficiency for installation projects.
Appliance Sales Specialist
3 Years 6 Months- Assisted customers in selecting appliances based on their needs and preferences.
- Demonstrated product features and functionality to enhance customer understanding.
- Provided expert knowledge on appliance specifications and energy efficiency ratings.
- Managed inventory levels, ensuring timely restocking of popular items.
- Collaborated with team members to implement promotional displays and sales events.
- Resolved customer inquiries and concerns, ensuring satisfaction with purchases.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Relayed information regarding current store promotions, sales and special events to customers.
- Maintained product knowledge to assist and educate customers on options available.
- Enhanced customer satisfaction with personalized product recommendations based on their specific needs.
Home Service Specialist
8 Months- Assisted customers in product selection and provided expert advice on home improvement projects.
- Demonstrated knowledge of tools, materials, and installation processes to enhance customer experience.
- Developed strong relationships with clients, leading to repeat business and referrals.
Supervisor
1 Year 7 Months- Oversaw daily operations to ensure efficiency and quality service standards.
- Trained and mentored new team members on customer service protocols and product knowledge.
- Managed inventory levels, ensuring timely restocking of supplies to meet customer demand.
- Implemented operational improvements that enhanced workflow and reduced wait times for customers.
- Resolved customer complaints effectively, maintaining high satisfaction levels and loyalty.
- Coordinated team schedules to optimize labor resources during peak hours and special events.
- Conducted regular performance evaluations to identify training needs and recognize achievements.
- Enforced safety and sanitation protocols to create a safe working environment for staff and customers.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Barista
8 Years 7 Months- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated espresso machines and other equipment efficiently to produce beverages in a timely manner.
- Collaborated with team members to enhance workflow during peak hours, ensuring smooth operations.
- Implemented upselling techniques to promote seasonal beverages, enhancing overall sales performance.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Beauty Advisor
2 Years 7 Months- Advised clients on skincare and beauty products tailored to individual needs
- Assisted customers in product selection, enhancing overall shopping experience
- Educated customers about product benefits and application techniques
- Maintained visual merchandising standards to promote featured brands
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Followed up with customers to increase satisfaction with purchases and services.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
- Assisted in visual merchandising, making product displays more attractive and shopper-friendly.
- Organized in-store promotional events to introduce new products, driving foot traffic and engagement.
Shift Supervisor
4 Years 4 Months- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored staff on coffee preparation techniques and customer service excellence.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Monitored team performance, providing constructive feedback to enhance productivity.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Maintained cleanliness and organization of work area, adhering to health and safety regulations.
- Assisted in training new employees on operational procedures and store policies.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma
Skills
Project closeout
Site inspections
Health and safety compliance
Deadline oriented
Scheduling coordination
Workload management
Material ordering
Customer service
Workload prioritization
Documentation control
Installation planning
Teamwork
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Dependable and consistent
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Team collaboration
Effective communication
Languages
Croatian
Native or Bilingual
Timeline
Installation Coordinator
The Home Depot
12.2023 - CurrentRead More
Appliance Sales Specialist
The Home Depot Store
06.2020 - 12.2023Read More
Home Service Specialist
The Home Depot Store
10.2019 - 06.2020Read More
Supervisor
Starbucks
02.2018 - 09.2019Read More
Barista
Starbucks
07.2009 - 02.2018Read More
Beauty Advisor
Carson Pirie Scott & Co
12.2006 - 07.2009Read More
Shift Supervisor
Gloria Jeans
08.2002 - 12.2006Read More
Regina Dominican High School
High School Diploma
Read More