Selma Ross
Charlotte,NC
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Referral Coordinator
HHM Health
Dallas , TX
11.2020 - 06.2024
- Participated in training and professional development opportunities to stay current with best practices in referral coordination.
- Adhered to HIPAA regulations when handling confidential patient information.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Coordinated with healthcare providers to verify patient insurance coverage and obtain necessary pre-authorizations for treatments.
- Performed data entry related to referrals into electronic health record systems.
Front End Cashier
Original Chopshop
Dallas , TX
06.2022 - 06.2023
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Inspected all fruits for quality control before preparation.
- Prepared fresh juices to order using various fruits, vegetables and other ingredients.
- Performed closing duties such as restocking items, cleaning appliances and counters.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Catering Lead
Zoës Kitchen
Dallas , TX
11.2016 - 10.2020
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Utilized POS system accurately when processing payments from customers for catered events.
- Responded promptly to emails or phone inquiries about catering services offered by the company.
- Coordinated logistics for off-site events, including transportation, setup, and breakdown of catering equipment.
Education
High School Diploma -
Woodrow Wilson Highschool
Dallas, TX05-2017
Skills
- Patient records oversight
- Insurance pre-certification processes
- Note-taking and documentation
- Pre-authorizations
- Medical terminology
- Bilingual in English and Spanish
- Customer service focus
- Microsoft Word
- Microsoft office
References
References available upon request.
Timeline
Front End Cashier
Original Chopshop
06.2022 - 06.2023
Referral Coordinator
HHM Health
11.2020 - 06.2024
Catering Lead
Zoës Kitchen
11.2016 - 10.2020
High School Diploma -
Woodrow Wilson Highschool
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