Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Selma Russell

Brooklyn,NY

Summary

Dynamic professional with a proven track record at Careof, exceeding order fulfillment targets and delivering top-notch customer service. Skilled in time management and team cooperation, I consistently prioritize safety and cleanliness, enhancing customer satisfaction and operational efficiency.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Vitamin Associate

Careof
10.2022 - Current
  • Processed customer service orders promptly to increase customer satisfaction.
  • Picked items for customer orders.
  • Required to pick 17 orders per hour. Exceeded this amount routinely.
  • Worked varied hours to meet seasonal and business needs.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Home Health Aide

United Jewish Council
09.2004 - 08.2021
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Provided transportation and appointments management.

Education

No Degree - Home Health Care

Lehman College of The City University of New York
The Bronx, NY

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Courteous and Professional
  • Flexible Schedule
  • Order Fulfillment
  • Friendly and Helpful
  • Team Cooperation
  • Inventory and Stocking
  • Safety and Cleanliness Standards

Certification

  • Personal Care Aide, MetroCare Home Services, Inc -

Timeline

Vitamin Associate

Careof
10.2022 - Current

Home Health Aide

United Jewish Council
09.2004 - 08.2021

No Degree - Home Health Care

Lehman College of The City University of New York

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Selma Russell