Selma Tovar
Pasadena
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Dispatcher
Mareengroupllc
10.2021 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Tracked and monitored vehicle performance and maintenance.
Education
High School Diploma -
Pasadena Memorial High School
Pasadena, TX05.2014
Skills
- Updating Logs
- Closing Tickets
- Customer Relationship Management
- Database Maintenance
- Paperwork Submission
- Speech Clarity
- Fleet Dispatching
- Processing Orders
- Verifying Coverage
- Vehicle Dispatch
- Dispatching Workers
- Roadside Assistance
- Information Updates
- Driver Support
- Driver Routing
- Handle Communications
- Emergency Assistance
- Digital Dispatch
- Traffic Monitoring
- Problem Assessment
- Vendor Contracts
- Prioritizing Calls
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Dispatcher
Mareengroupllc
10.2021 - Current
High School Diploma -
Pasadena Memorial High School
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