Selma Zamora
Scottsdale,AZ
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Project Manager, Client Services
Debtnext
Remote
11.2024 - Current
- Manage enterprise accounts and end-to-end projects, from resource allocation, business requirement documents, and timely milestones, to align client expectations.
- As the primary liaison, I build relationships, provide strategic consulting, and deliver tailored solutions, while identifying opportunities to enhance financial software value.
- Develop training materials in Confluence to streamline onboarding and knowledge sharing, and establish standardized workflows for operational efficiency.
- Contribute to cross-functional initiatives, including recruiting and e-learning.
Business Relationship Manager
JPMorgan Chase
Tempe , AZ
09.2023 - 07.2024
- Established and implemented key performance indicators to monitor the progress of business objectives.
- Managed a portfolio of business clients with $5–$20 million in revenue, providing strategic consulting and fostering trusted relationships. Analyzing industry trends and Salesforce data, I delivered targeted recommendations to enhance customer experience and drive product adoption.
- Conducted regular client meetings to assess needs, provide training, identify challenges, and uncover growth opportunities.
- Collaborated with risk and compliance teams to ensure regulatory adherence, and mitigate operational risks.
Store Manager
TD Bank Group
Richboro , PA
03.2017 - 09.2023
- At TD Bank, I held all three management positions at the branch level, overseeing operations, sales, and performance. Through strategic planning and data-driven decisions.
- Propelled branch growth into the top three in the region. I recruited top talent, managed performance and compensation, and developed employees through targeted coaching and training. Implemented learning tools and performance systems to enhance sales and engagement.
- Conducted monthly, quarterly, and yearly audits to ensure compliance with regulations and policies.
- Managed small business relationships, providing strategic solutions, and training on product utilization and emerging technologies to support their growth.
Education
Master of Science - Human Resources Development
Drexel University
Philadelphia, PA09-2024
Bachelor of Science - Organizational Communication
Benemerita Universidad Autonoma De Puebla
Puebla, Mexico05-2014
Skills
- Project management
- Risk Management
- Performance analysis
- Regulatory compliance
- Data interpretation
- Financial Services
Languages
Spanish
Native/ Bilingual
Timeline
Project Manager, Client Services
Debtnext
11.2024 - Current
Business Relationship Manager
JPMorgan Chase
09.2023 - 07.2024
Store Manager
TD Bank Group
03.2017 - 09.2023
Master of Science - Human Resources Development
Drexel University
Bachelor of Science - Organizational Communication
Benemerita Universidad Autonoma De Puebla
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