Selmiah Jordan
Norfolk,VA
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Alligence Beauty School
Norfolk, VA
07.2024 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Streamlined administrative tasks, such as filing and data entry, to support front desk efficiency.
Server
IHOP
Norfolk, VA
03.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Online Grocery Shopper
Walmart
Norfolk, VA
01.2021 - 09.2022
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
Teacher Assistant
All About Children Learning Center
Norfolk, VA
01.2018 - 02.2020
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Assisted in developing effective classroom management strategies that fostered an inclusive community where all students felt valued and respected.
- Enhanced classroom environment by implementing various teaching methods and strategies, catering to diverse learning styles.
Education
Highschool Diploma -
Booker T Washington Highschool
Norfolk, VASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Customer and client relations
- Customer service
Certification
NHA Certification
PCA Certification
Timeline
Receptionist
Alligence Beauty School
07.2024 - 12.2024
Server
IHOP
03.2023 - 03.2024
Online Grocery Shopper
Walmart
01.2021 - 09.2022
Teacher Assistant
All About Children Learning Center
01.2018 - 02.2020
Highschool Diploma -
Booker T Washington Highschool