Selvin Lima
Johnston
Summary
High-performing sales professional with the ability to generate and close opportunities across both inside and outside sales environments. Proven track record of producing results through outbound prospecting, door-to-door lead generation, inbound lead management, and disciplined follow-up. Known for exceeding performance metrics by building and executing personal sales game plans. Strong consultative selling background, with experience in financing solutions, insurance-related sales support, and objection handling. Advanced CRM user with full-cycle pipeline ownership, seeking opportunities in both inside and outside sales roles.
Overview
4
4
years of professional experience
Work History
Project Consultant
MLM Home Improvement
Warwick
06.2025 - Current
- Conducted on-roof inspections to assess damage, documented findings with photos and measurements, reviewed results with homeowners, and secured signed service agreements.
- Generated a high percentage of opportunities through door-to-door prospecting and outbound outreach, consistently creating self-sourced leads, in addition to company-provided leads.
- Transitioned in-person prospecting efforts into phone, text, and CRM-based follow-ups, aligned with inside sales workflows.
- Managed and converted a mix of inbound and outbound leads, prioritizing self-generated prospects to maximize pipeline control.
- Led homeowners through a consultative sales process, identifying needs, educating on solutions, and guiding decision-making
- Assisted customers with financing and credit solutions, helping overcome affordability objections and secure approvals
- Served as a liaison between homeowners and insurance companies, helping clients communicate effectively with carriers
- Spoke directly with insurance adjusters and claim representatives to review damage findings and scope decisions
- Educated homeowners on state laws, matching regulations, and insurance guidelines to support claim approvals
- Helped structure and present documentation, photos, and explanations to strengthen insurance claim outcomes
- Used MarketSharp CRM daily to track leads, calls, notes, inspections, follow-ups, and deal status
- Maintained a structured sales pipeline with consistent follow-up to move opportunities toward close
- Handled objections related to pricing, insurance outcomes, timing, and financing through value-based conversations
- Managed multiple active opportunities simultaneously while maintaining organization and accuracy
- Built long-term customer relationships through transparency, responsiveness, and education, generating referrals and repeat business.
- Generated 15–30 new leads per week through door-to-door prospecting, outbound outreach, and referrals.
- Managed 60–100 active inbound and outbound leads monthly using MarketSharp CRM.
- Conducted 40 to 60 door-to-door interactions per day, converting cold outreach into qualified appointments.
- Closed 5–10 deals per month through consultative selling and structured follow-up.
- Drove $50K–$120K in monthly revenue by converting self-generated and company-provided leads.
- Helped over 40% of customers secure financing or credit solutions to overcome price objections.
- Communicated with insurance carriers and adjusters on 20 to 40 active claims to support approvals Monthly.
Assistant Sales Department Manager
Floor and Decor
Warwick
01.2024 - 05.2025
- Lead daily sales operations in the wood flooring department, consistently driving revenue by exceeding department sales goals through strategic merchandising and customer-focused selling.
- Provide expert product knowledge on hardwood, laminate, bamboo, and engineered wood flooring to guide customer purchases, while identifying opportunities for upselling and cross-selling.
- Assist in managing and developing a team of associates by training on sales techniques, customer service, and product education, to enhance overall department performance.
- Foster long-term customer relationships by delivering personalized service, follow-ups, and tailored flooring solutions, creating repeat business, and strong word-of-mouth referrals.
- Coordinate with vendors and product reps to stay up to date on product availability, lead times, and special orders; assist in managing special buys, inventory, and stock rotation.
- Partner with the Department Manager to execute visual merchandising plans, manage stock levels, and ensure promotional materials align with current sales campaigns.
- Support department scheduling, labor planning, and operational task execution to maintain smooth, efficient daily operations.
- Handle escalated customer concerns and provide solutions in a professional, timely manner, ensuring satisfaction, and brand loyalty.
- Act as a liaison between vendors, customers, and store leadership to ensure that product issues, returns, and supply chain needs are resolved effectively.
- Utilized CRM software to identify and follow up with qualified leads, boosting department sales, and improving customer retention.
• Maintained accurate records of customer interactions and project quotes, ensuring seamless follow-up, and high close rates.
Leveraged CRM insights to personalize sales strategies, resulting in increased conversions and repeat business.
Production Line Leader
Aspen Aerogels
Rumford
10.2021 - 04.2024
- Conducted regular meetings with team members to discuss their concerns, or suggestions for improvement.
- Assigned tasks to employees and monitored productivity, performance, and task completion.
- Monitored production line workers to ensure that they followed safety protocols and procedures.
- Set up, adjusted, and performed maintenance on machines.
- Complete order audits and cycle counts daily.
- Trained new employees on how to use machines and equipment safely.
- Enter data into an Excel sheet of used materials and failed materials for the day.
- Performed daily inspections of tools, machines, and supplies used on the production line.
- Successfully led a production team of 30, implementing quality training and effective workflows.
Education
Managing Operations Certificate - Warehouse Management
WGU
Millcreek UT08-2021
High School Diploma -
Revere High School
Revere, MA06-2021
Skills
- Sales Strategy & Execution
- Team Leadership & Coaching
- CRM & Lead Generation
- Customer Relationship Building
- Upselling & Closing Techniques
- Performance Management
- Sales training and staff development
- KPI tracking and goal achievement
- Vendor & Client Communication
- Inventory and workflow management
- Outside / Door-to-Door Sales
- Consultative Selling & Objection Handling
- Insurance Claims Communication & Advocacy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Project Consultant
MLM Home Improvement
06.2025 - Current
Assistant Sales Department Manager
Floor and Decor
01.2024 - 05.2025
Production Line Leader
Aspen Aerogels
10.2021 - 04.2024
Managing Operations Certificate - Warehouse Management
WGU
High School Diploma -
Revere High School