Semab Tasneem
Washington DC-Baltimore Area,VA
Summary
As a recent graduate with a BS in Information Technology, I am actively pursuing an entry-level role to initiate my IT career. My comprehensive understanding of Information Technology is complemented by hands-on experience in customer service and retail team management, providing a unique blend of technical proficiency and adaptive leadership. Eager to apply my IT knowledge to real-world scenarios, I am enthusiastic about contributing to innovative solutions and emerging technologies in a dynamic IT environment.
Overview
4
4
years of professional experience
Work History
Assistant store manager
Ross Stores Inc.
04.2022 - Current
- Responsible for managing and supervising all store areas and following customer, associate, and merchandising policies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers
- Responsible for payroll administration, associate scheduling compliance, payroll transmission, and reporting as needed
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- In charge of recruiting, hiring, training, and developing Associates.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Operations manager
apple driving school
05.2020 - Current
- Responsible for maintaining all driving school records and keeping track of and preparing for audits, maintaining the classroom environment, and assisting the instructor with scheduling and maintaining vehicle inspections.
Area Supervisor
Ross Stores Inc.
04.2021 - 04.2022
Education
BS Information Technology - Minor: Digital Forensics
Marymount University
Arlington, VA05.2023
Skills
- PROJECT MANAGEMENT & DATA ENTRY
- JAVA
- PYTHON
- WORDPRESS
- AWS S3
- AWS EC2
- AWS VPC
- CLOUD COMPUTING
- SLEUTH KIT
- TEAM MANAGEMENT
- CUSTOMER SERVICE
- NETWORKING
- WIRESHARK
- VIRTUAL BOX
Accomplishments
- In October 2023, I along with a leadership team consisting of 3 Store Managers and the District Manager successfully opened a big-box retail store in just four days.
Timeline
Assistant store manager
Ross Stores Inc.
04.2022 - Current
Area Supervisor
Ross Stores Inc.
04.2021 - 04.2022
Operations manager
apple driving school
05.2020 - Current
BS Information Technology - Minor: Digital Forensics
Marymount University
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