Semaj Lee
New Orleans,LA
Summary
Driven Assistant Property Manager with a proven track record at Domain Cos, enhancing tenant satisfaction and retention through effective issue resolution and superior customer service. Skilled in property inspections and tenant relations, I successfully increased lease renewals and maintained high occupancy rates at Crescent Club.Demonstrates strong communication and administrative support, ensuring compliance with housing regulations and fostering community engagement.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
Domain Cos
New Orleans
09.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Attended staff meetings and took extensive notes to share with property manager.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Escalated major issues to property manager for immediate remediation.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Posted policies and rules in common areas for tenant review.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
- Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
Branch Teller
Jefferson Parish Employees Federal Credit Union
Jefferson, LA
05.2020 - 08.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Prevented potential fraud incidents through diligent review of identification documents and verification of customer data.
- Maintained branch security by strictly following procedures and reporting suspicious activities.
- Demonstrated adaptability during peak periods, managing high-volume transactions smoothly under pressure.
- Provided exceptional customer service, resolving account issues promptly and professionally.
- Improved teller accuracy through consistent attention to detail and thorough transaction verification.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Associate Of General Studies - Accounting
Delgado Community College
New Orleans, LA12.2023
Skills
- Administrative Support
- Strong Communication Skills
- Property tours and inspections
- Telephone and email etiquette
- Fair Housing Regulations
- Tenant issue resolution
- Leasing and sales
- Unit inspection
- Staff Management
- Payment Collection
- Property Inspections
- Onsite tours
- Rent collection
- Showing and leasing of units
Timeline
Assistant Property Manager
Domain Cos
09.2023 - Current
Branch Teller
Jefferson Parish Employees Federal Credit Union
05.2020 - 08.2023
Associate Of General Studies - Accounting
Delgado Community College