Semaj Robinson
The Bronx,NY
Summary
Customer-focused professional with strong communication, organizational, and problem-solving skills. Proven ability to maintain high customer satisfaction ratings. Seeking a position to leverage and enhance core competencies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatcher
Madison Security Group Inc
Bronx, New York
08.2023 - 05.2024
- Schedule and dispatch security guards , to disperse to locations based off seniority, location needs, certifications and reliability.
- Update the incident log book with minor or severe incidents with the time, day, your initials, brief summary and location.
- Before the start of your shift all dispatchers are to print out the openings the day off and for following day to get a full outlook and be able to cover for the following dispatchers shift.
- Duties may include using radio, telephone or computer to transmit assignments and compiling statistics and reports to notify the chain of commands depending on the severity your in office lead of dispatch, co- president of company, operations manager, property manager, tour commander and account manager.
- Operate and monitor multiple systems including the computer aided dispatch (CAD) program, closed-circuit television (CCTV) cameras, alarms and access control systems.
- Received complaints from security guards, the client or public concerning crimes and police emergencies. Broadcast orders to field supervisors to patrol units in vicinity of complaint to investigate.
Customer Service Representative
Spectrum
Flushing, NY
03.2022 - 05.2023
- Providing high quality telecommunications over the phone video support with advanced diagnostic tools to help address technical inquiries talking and walking the customers through fixes
- Troubleshooting and resolving technical issues: cable, Wi-Fi and video repair services, including billing, account overviews and referring third-party source information
- Sending out further assistance known as Field Technicians or Internal Support who are more equipped and hands on if the job requires so
- Performance and metrics driven, month to month basis, primary metrics and secondary KPI metrics.
Customer Service Representative
Home Depot
Long Island City, NY
10.2017 - 12.2018
- Special Services associates are responsible for ensuring that customer transactions are processed quickly and accurately
- Special Service is specialized in helping 3 types of customer base: Beginners, Professionals and Contractors
- Special service is required to answer customer questions (via telephone or in person)
- Special services set expectations to facilitate will call pick-ups and resolve any issues that arise.
Customer Service Agent
Global Contact Services
Long Island City, NY
10.2015 - 11.2017
- Greeted and assisted client calls
- Rebooked trips cancelled trips and re-scheduled appointments in the event of crisis
- Entered third party incident reports following client or vehicle accidents
- Communicated with dispatchers for drivers pick-ups and drop offs
- Data entry support input and retrieved data from the company computerized system
- Resolved customer complaints in a high volume call center
- Assisted with daily scheduling by handling call outs of staff and updating routes and training of new employees
- Handled dispatch, client operations, (A.V.L.M) Automated Vehicle Location Monitoring
- Coordinated with (MTA) Superintendents and Access-A-Ride supervisors to provide accessible transportation.
Education
Renaissance High School for Musical Theater and Technology
Bronx, NYSkills
- Proficient communication
- Attention to details
- Time management
- Ability to follow food preparation instructions
- Flexibility
- Clear understanding of safety protocol
- Good physical stamina for cleanup and food protocol
Certification
CPR & First Aid, 01/2018, Adult and child CPR/First Aid certified, valid for 2 years. My training was conducted by American Red Cross.
Timeline
Dispatcher
Madison Security Group Inc
08.2023 - 05.2024
Customer Service Representative
Spectrum
03.2022 - 05.2023
Customer Service Representative
Home Depot
10.2017 - 12.2018
Customer Service Agent
Global Contact Services
10.2015 - 11.2017
Renaissance High School for Musical Theater and Technology