Semaj Woods
Ladson,SC
Summary
Proactive and detail-oriented representative with a strong background in patient assistance and team training. Recognized for exceptional customer service and collaboration, ready to make a meaningful impact in patient care.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Charleston ENT
Mount Pleasant, SC
01.2025 - Current
- Assisted patients with scheduling appointments and managing their medical records.
- Handled patient inquiries and provided information about services offered.
- Verified insurance information, collected payments, and scheduled appointments.
Customer Service Associate
T-Mobile
North Charleston, SC
08.2023 - 12.2024
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to enhance customer service experiences.
Team Lead OGP
Walmart
Ladson, SC
07.2018 - 08.2023
- Trained new team members on operational procedures and best practices.
- Coordinated daily tasks to ensure efficient workflow and productivity.
- Assisted in scheduling shifts to maintain adequate staffing levels.
- Communicated with other departments to resolve issues and improve collaboration.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Education
High School Diploma -
Ashley Ridge High School
Summerville, SC06-2016
Skills
- Patient scheduling
- Electronic medical records
- Insurance verification
- Payment collection
- Appointment management
- Customer relationship management
Timeline
Patient Service Representative
Charleston ENT
01.2025 - Current
Customer Service Associate
T-Mobile
08.2023 - 12.2024
Team Lead OGP
Walmart
07.2018 - 08.2023
High School Diploma -
Ashley Ridge High School