
Dedicated housing and program management professional with 7+ years of experience overseeing housing programs, residential services, staff supervision, and community partnerships serving vulnerable populations. Proven ability to manage housing operations, support teams working with high-acuity participants, coordinate housing stability services, ensure regulatory compliance, and develop collaborative relationships with landlords, housing authorities, and service providers. Skilled in program oversight, crisis intervention, data management, reporting, and quality assurance.
• Directed housing programs serving current and former foster youth transitioning to independent living.
• Supervised housing services and provided guidance to staff supporting participants with complex housing barriers and behavioral health needs.
• Collaborated with landlords, housing authorities, and community partners to increase housing access and support housing retention.
• Oversaw administration and compliance of Family Unification Program (FYI) housing vouchers.
• Supported staff with crisis management, problem-solving, and participant engagement strategies involving high-acuity and difficult client situations.
• Monitored program performance, compliance requirements, and service outcomes.
• Developed and maintained monthly financial, operational, and impact reports.
• Utilized Apricot, ARTICLE, and other database systems to manage participant records, track outcomes, and ensure data integrity.
• Led a three-year housing pilot program that achieved measurable outcomes and secured a $1 million contract renewal.
• Built and maintained strategic partnerships with housing providers, landlords, community organizations, and public agencies.
• Supervised daily residential operations for a youth housing program providing 24-hour care and support.
• Led and coordinated staff schedules to maintain continuous program coverage.
• Supported staff in responding to crisis situations, behavioral concerns, and participant needs.
• Ensured compliance with agency policies, safety protocols, and program regulations.
• Coordinated with social workers, vendors, maintenance teams, and community partners to address resident needs.
• Implemented operational improvements that increased efficiency and strengthened service delivery.
• Monitored facility operations to maintain a safe and supportive living environment.
GLOBAL CULTURAL IMMERSION
January 2025 – August 2025
• Traveled throughout Europe to expand cultural awareness and understanding of diverse communities.
• Strengthened adaptability, communication, problem-solving, and relationship-building skills.
• Developed increased cultural competency and effectiveness working with individuals from varied backgrounds.