Karyme Prado
Seattle,WA
Summary
Detail-oriented professional with a strong background in customer service and housing administrative support. Experienced in managing resident inquiries, resolving resident concerns, and enhancing community engagement through event planning.
Overview
3
3
years of professional experience
Work History
Leasing and Marketing Assistant
Landmark Properties Inc.
Seattle, Washington
11.2025 - Current
- Support resident move-in for a 1,545-bed student housing community by preparing move-in key packets, assisting with roommate placements, and maintaining accurate housing assignments.
- Maintain resident records in Entrata, track occupancy and availability for 60+ floor plans, and follow up with leads throughout the leasing process.
- Answer prospective residents' and parents' questions regarding housing policies and leasing information.
- Assist with planning 20+ resident events by organizing event logistics, event setup, and resident outreach.
- Work closely with management to resolve resident concerns and provide responsive customer service.
Housing Assignments Student Assistant
Cal Poly University Housing
San Luis Obispo, California
08.2024 - 07.2025
- Responded to 30+ daily email inquiries from residents and parents, delivering housing information and guiding them to the University Housing website for additional support.
- Collaborated with Housing Assignments team to resolve complex housing issues.
Community Front Desk Assistant
Cal Poly University Housing
San Luis Obispo, California
08.2023 - 07.2025
- Provided front desk support for 3 residential communities - Poly Canyon Village, yakʔitʸutʸu, and Cerro Vista - resolving lockouts and maintenance requests using StarRez.
- Handled resident and guest inquiries in person and by phone, delivering accurate housing information and directing individuals to relevant University Housing resources.
- Processed move-in and move-out key packets for approximately 2,600 residents.
- Recorded daily shift activity and incidents requiring follow-up to facilitate communication between front desk staff and supervisors.
Education
Bachelor of Science - Psychology
California Polytechnic State University
San Luis Obispo, CA06-2025
Skills
- Housing software (StarRez & Entrata)
- Housing administration
- Records management
- Resident outreach
- Community engagement
- Customer service
- Bilingual (Spanish)
Timeline
Leasing and Marketing Assistant
Landmark Properties Inc.
11.2025 - Current
Housing Assignments Student Assistant
Cal Poly University Housing
08.2024 - 07.2025
Community Front Desk Assistant
Cal Poly University Housing
08.2023 - 07.2025
Bachelor of Science - Psychology
California Polytechnic State University