Semajerae Phillips
Valdosta,GA
Summary
Dedicated Call Center Representative with proven skills in problem-solving and communication. Known for resolving customer inquiries effectively, enhancing satisfaction, and driving sales growth through personalized service.
Overview
4
4
years of professional experience
Work History
Call Center Representative
CDK Global
Valdosta, Georgia
08.2023 - 04.2025
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Took special orders in person and over telephone, generating additional revenue every month.
- Updated system with order specifics and customer details, preferences, and billing information.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Collected deposits or payments and arranged for billing.
- Scheduled appointments for clients using multiple scheduling systems.
- Monitored appointment flow to improve efficiency and reduce wait times.
Customer Service Representative
Concentrix
Valdosta, Georgia
03.2022 - 04.2023
- Resolved customer inquiries through phone and chat support.
- Assisted customers with product selection and account management.
- Handled complaints with empathy and professionalism.
- Processed orders and returns accurately and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled high call volumes while maintaining a positive attitude.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained strong call control and quickly worked through scripts to address problems.
- Offered resolutions to de-escalate calls and solve customer issues.
Sales Representative
Vector Marketing Company
Remote, GA
06.2021 - 11.2021
- Assisted customers in selecting appropriate products based on their needs.
- Conducted presentations to showcase product features and benefits effectively.
- Maintained accurate records of customer interactions and sales activities.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
Crew Member
McDonald's Restaurant
Valdosta, Georgia
01.2021 - 06.2021
- Prepared food items according to established recipes while adhering to safety standards.
- Maintained clean workstations, ensuring compliance with health and safety guidelines.
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Executed cashier duties, including processing payments and providing accurate change.
- Handled cash register transactions accurately to enhance guest experiences.
- Assisted in inventory management through timely restocking of supplies during shifts.
Education
High School Diploma -
Valdosta High School
Valdosta, GA05-2020
Some College (No Degree) - Health Care Management
Georgia Military College
Valdosta, GASkills
- Customer service and support
- Inbound call management
- Verbal and written communication
- Technical troubleshooting
- Database research
- Account management
- Call center operations
- Conflict resolution
- Problem solving
Timeline
Call Center Representative
CDK Global
08.2023 - 04.2025
Customer Service Representative
Concentrix
03.2022 - 04.2023
Sales Representative
Vector Marketing Company
06.2021 - 11.2021
Crew Member
McDonald's Restaurant
01.2021 - 06.2021
High School Diploma -
Valdosta High School
Some College (No Degree) - Health Care Management
Georgia Military College