SEMEKA ROBINSON
Leesburg,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Licensed Insurance Agent
Acceptance Insurance
04.2015 - Current
- Responded to customer inquiries and problems to promote great service.
- Analyzed customer needs and provided best options, upselling products and services.
- Researched insurance plans to find good options for clients' needs.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Insurance Agent
GW INSURANCE AGENCY
04.2013 - 04.2015
- Responded to customer inquiries and problems to promote great service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
Associate of Arts - General Studies
Tallahassee Community College
Tallahassee, FL06.2009
High School Diploma -
Bainbridge High School
Bainbridge, GA06.1998
Skills
- Client Retention
- Insurance Sales Strategy
- Policy Renewals
- Client Relations
- Upselling
- Leads Prospecting
- CRM Software
- Customer Follow-Up
- Cross-Selling and Upselling
- Customer Service
- Life Insurance
Timeline
Licensed Insurance Agent
Acceptance Insurance
04.2015 - Current
Insurance Agent
GW INSURANCE AGENCY
04.2013 - 04.2015
Associate of Arts - General Studies
Tallahassee Community College
High School Diploma -
Bainbridge High School
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