Semere Asfha
Houston,TX
Summary
I am hardworking, dependable individual with a strong work ethic, and positive attitude. Experienced in supporting daily operations, assisting customers, and collaborating effectively as part of a team. A quick learner who adapts easily to new tasks and is committed to delivering quality results.
Overview
18
18
years of professional experience
Work History
first service
Concierge Services
Houston, Texas
12.2024 - Current
- Greeted and assisted residents and guests with requests and services.
- Managed deliveries, access, and resident inquiries in a high-rise.
- Provided professional front desk support and customer service.
- Coordinated guest services, reservations, and local assistance.
Dispatcher
HGK TRUCKING LLC
DALLAS, TX
05.2023 - 08.2024
- I ensure that shipments are delivered on time and on budget.
- Cordinating shipment
- Monitor the progress of each shipment and update customers on the status of their orders.
- Tracking shipments :
- The logistics of each shipment, including the route, delivery time, and transportation method.
- Managing logistics
- I ensure that all necessary paperwork is completed accurately and on time.
- Overseeing documentation
- For maintaining positive relationships with customers.
- Communicating with customer:
- Resolved the problem and come up with solutions when issues arise
- Resolving issues:
Dispatcher
SATA TRUCKING LLC
SEAGOVILLE, TX
05.2020 - 04.2023
- I ensure that shipments are delivered on time and on budget.
- Cordinating shipment
- Monitor the progress of each shipment and update customers on the status of their orders.
- Tracking shipments :
- The logistics of each shipment, including the route, delivery time, and transportation method.
- Managing logistics
- I ensure that all necessary paperwork is completed accurately and on time.
- Overseeing documentation
- For maintaining positive relationships with customers.
- Communicating with customer:
- Resolved the problem and come up with solutions when issues arise
- Resolving issues:
DRIVER
UBER
DALLAS, TX
05.2017 - 06.2019
- My responsibility is to pick up passengers at their designated locations and pick up and drop of passengers to transport them to their desired destinations.
- As a representative of the company, it is important for me as an Uber driver to provide excellent customer service to passengers.
- I follow and comply with all traffic and safety regulations when driving passengers from one location to another.
- I am responsible for keeping the vehicles clean and tidy both inside and out.
- I plan follow the routes effectively to ensure that passengers are picked up and dropped off in a timely manner.
STORE MANAGER
LUCKY STORE
DALLAS, TX
07.2015 - 04.2017
- Hiring and supervising store employees.
- Creating work schedules and assigning tasks.
- Conducting performance evaluations and providing feedback.
- Handling staffing issues and conflicts.
- Ensuring excellent customer service standards are maintained.
- Handling customer inquiries, complaints, and feedback.
- Resolving customer issues promptly and effectively.
- Ensuring a safe and secure environment for customers and employees.
- Implementing safety protocols and procedures.
- Preventing theft and minimizing losses through security measures.
Quality control
MINISTRY TRADING AND INDUSTRY
ASMERA, ERITREA
01.2008 - 04.2011
- Begins with developing comprehensive quality assurance plans that outline the standards, procedures, and protocols for ensuring product quality throughout the manufacturing process.
- Control personnel inspect incoming raw materials to ensure they meet specifications and are suitable for use in production.
- Personnel collect samples of intermediate and final products at different stages of production and conduct various tests to assess their quality. These tests may include chemical analysis, physical property measurements, and performance testing.
- Engineers analyze test results to determine whether products meet the required specifications and standards. They use statistical methods and quality control charts to identify trends, deviations, and areas for improvement.
- Control personnel maintain detailed records of all quality control activities, including test results, inspections, and corrective actions taken.
Education
Associate - NURSING
BROOKHAVEN COMMUNITY COLLEGE
FARMERS BRANCH, DALLAS TX08.2019
Bachelor's - CHEMICAL ENGNEERING
MAY NEFHI INSTITUTE OF TECHNOLOGY
ASMERA, ERITREA06.2008
DATA BASE ADMINSTRATION
WASINGTON DCSkills
- Dispatch coordination
- SQL
- Microsoft Office
- Quality control
- Computer maintenance
Timeline
first service
Concierge Services
12.2024 - Current
Dispatcher
HGK TRUCKING LLC
05.2023 - 08.2024
Dispatcher
SATA TRUCKING LLC
05.2020 - 04.2023
DRIVER
UBER
05.2017 - 06.2019
STORE MANAGER
LUCKY STORE
07.2015 - 04.2017
Quality control
MINISTRY TRADING AND INDUSTRY
01.2008 - 04.2011
Associate - NURSING
BROOKHAVEN COMMUNITY COLLEGE
Bachelor's - CHEMICAL ENGNEERING
MAY NEFHI INSTITUTE OF TECHNOLOGY