Semira Brown
Hartford
Summary
High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and record keeping abilities. Worked at a family owned business for three years, Very familiar with how a business runs and always make sure everything is in order and is running smoothly.
Overview
7
7
years of professional experience
Work History
Library Assistant
Hartford Public Library
2023.04 - Current
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Streamlined library operations by assisting in the accurate cataloging and organization of materials.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
- Facilitated positive learning environments with effective supervision during study sessions, computer usage, and library visits.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Provided valuable research assistance to patrons seeking information or guidance on various topics.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
- Increased awareness of available resources by creating informative signage and brochures for patron use.
- Assisted librarians in managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
- Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Processed library card applications and maintained patron records with accurate contact information.
- Helped children select appropriate reading level library books.
Overnight Residential Counselor
Vinfenct
2021.10 - Current
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Utilized CX360 to fill out and maintain federal and state-mandated forms, client diagnostic records, incident reports and progress notes.
Cashier Supervisor
Gateway Wine & Liqours
2018.06 - Current
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Built positive relationships with customers to increase repeat business.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Managed increase of sales by 20% with influx of customers due to covid-19
Cashier Assistant
Costco
2021.10 - 2022.09
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items and join reward programs.
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
- Trained new cashier team members in customer service and money handling processes.
- Worked with other associates to support cashiers and management needs.
- Answered questions about store policies and addressed customer concerns.
- Retrieved items for customers and verified prices.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Helped clients transport large or bulky items into vehicles.
- Increased access to inventory by supporting merchandise stocking and search efforts.
- Scanned store regularly for potential safety or operational issues and reported to management for resolutions.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Learned membership service and gas station positions and provided backup at key times.
Kiosk Worker
John Casablancas Modeling And Career Center
2017.06 - 2018.11
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Achieved goal of 20 new signups shift
Education
No Degree - Early Childhood Education
Tunxis Community College
Farmington, CT12.2023
No Degree - Early Childhood Special Education
University of Hartford
West Hartford, CT05.2022
High School Diploma -
Farmington Highschool
Farmington, CT06.2018
Skills
- Team Building and Motivation
- Handling Complaints and Inquiries
- Flexible Work Schedule
- Inventory Management
- Customer Service Management
- Computer Proficiency
- Health and Safety Procedures
- Positive and Upbeat
Accomplishments
While working at Costco I received a letter of recognition from the executive vice president/ COO thanking me "for providing such excellent service" and congratulating me on a job well done.
Additional Information
Since attending the University of Hartford and Tunxis Community College I have been in the classrooms and have done some student teaching work since September of 2018. Completing 45 hours worth of in classroom observations in 2024.
Timeline
Library Assistant
Hartford Public Library
2023.04 - Current
Overnight Residential Counselor
Vinfenct
2021.10 - Current
Cashier Assistant
Costco
2021.10 - 2022.09
Cashier Supervisor
Gateway Wine & Liqours
2018.06 - Current
Kiosk Worker
John Casablancas Modeling And Career Center
2017.06 - 2018.11
No Degree - Early Childhood Education
Tunxis Community College
No Degree - Early Childhood Special Education
University of Hartford
High School Diploma -
Farmington Highschool
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