Semira Guajardo
Mercedes,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Texas Roadhouse Restaurant
Weslaco, TX
05.2024 - Current
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Followed up on guest requests in a timely manner.
Customer Service Representative
Advanced Call Center Technologies LLC
Harlingen, TX
05.2023 - 01.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Tipsy Monkey
Weslaco, TX
08.2021 - 04.2024
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Replenished beverages when necessary.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Education
High School Diploma -
Mercedes High School
Mercedes, TX05-2021
Skills
- Data Collection
- Information Security
- Account updating
- Data Entry
References
References available upon request.
Timeline
Customer Service Representative
Texas Roadhouse Restaurant
05.2024 - Current
Customer Service Representative
Advanced Call Center Technologies LLC
05.2023 - 01.2025
Customer Service Representative
Tipsy Monkey
08.2021 - 04.2024
High School Diploma -
Mercedes High School
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